Giám sát đặt phòng | Reservations Supervisor

 Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
 Track all reservations picked up from all On- line channels like hotel website, OTA, GDS, other third party etc.
 Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
 Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no- show, etc.
 Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
 Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
 Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.
 Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
 Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.
 Co- ordinate with software vendors for any availability, rate or booking integration issues.
 Create and manage rates and packages configured on the Hotel software.

 Passion for customer service.
 Experience in reservations or one to two years of experience in front desk operations.
 Ability to work with multiple systems and applications like spreadsheets, databases, work processing, property management software&039;s, Booking engine, OTA Extranets, Yield management systems and computers.
 Strong multitasking, listening, communications, Microsoft Office suite skills
 Read, write and speak English fluently, bi- lingual skills a plus
 Extremely organized. Works well in a team environment
 General math skills, ability to add, subtract, calculate discounts, percentages, etc

- Competative salary
- Duty Meal
- Staff bus
- Opportunities of leaning & development
- Social insurrance

Cập nhật gần nhất lúc: 2025-07-09 07:10:02