Giám sát lễ tân -

Follow the message handling procedures.
Arrange complimentary courtesies such as fruit basket, room upgrade, early check in, late check out, welcome drink, turn down service, etc.
Review the room rates, room location, and types of room.
Promptly notify housekeeping of all late check out, early check in and special requests.
Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.
Handle every kind of requests and complaints of the guests.
Submits all guests or employees incidents reports.
Represent of the management in a positive manner on and off duty, especially in guest relations.
Control the expenses of department and maintain them as low as possible within the level of service according to hotel’s philosophy.
Welcome and register the guest according to the procedures.
File and post all charges to guest accounts.
Responsible for the smooth operation of the Front Office department at all time.
Report any unusual occurrences and requests to his superior.
Other duties as assigned by Hotel managers.
Accommodate special room request whenever possible.
Develop thorough knowledge of the software used in the Front Office.
Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it.
Ensure that the statistics data concerning the daily operations of the Front Office are correctly recorded.
Stay up- to- date on room rates, packages, discounts and how to handle each.
Ensures information of hotel, restaurant facilities and other miscellaneous are updated on night report. Process the running night audit.

Có thể làm việc theo ca và tăng ca khi cần thiết
Biết sử dụng phần mềm Smile là một lợi thế
Phẩm chất đạo đức: uy tín, trung thực, nhanh nhẹn, team work, đặc biệt cẩn thận, chi tiết.
Nữ/nam tuổi từ 25- 35
Ưu tiên ứng viên có kinh nghiệm chuyên ngành khách sạn ít nhất 2 năm trở lên
Người có khát khao tăng thu nhập nhanh chóng, yêu thích việc chinh phục khách hàng
Suy nghĩ tích cực trong mọi tình huống, Khả năng chịu áp lực cao trong công việc

Lương, thưởng hấp dẫn.
Hỗ trợ ăn ca
Môi trường làm việc năng động, thân thiện.
Chế độ Bảo hiểm theo quy định.

Cập nhật gần nhất lúc: 2024-07-05 11:05:03