Giám sát Lễ Tân/ Front Office Supervisor

Maintain accurate guest records, shift reports, and daily logs
Supervise daily front desk operations to ensure high- quality guest service and efficiency
Support cashiering activities such as billing, invoice handling, and resolving payment issues
Greet and assist guests during check- in/check- out and handle special requests or complaints promptly and professionally
Monitor room availability, coordinate with Housekeeping for room readiness, and ensure smooth room assignment
Uphold the hotel’s service standards, policies, and procedures at all times
Provide guidance and on- the- job training to new or junior front office staff
Organize and manage staff schedules to ensure adequate shift coverage
Report daily activities and any issues to the Front Office Manager
Liaise and communicate effectively with other departments (Housekeeping, F&B, Engineering, Security, etc.) for guest- related matters

Ability to work under pressure and flexible shifts, including weekends and holidays
Leadership skills and the ability to motivate and manage a small team.
College or Bachelor’s degree in Hospitality Management, Tourism, or related fields
Good communication skills in English (other languages like Chinese, Korean, or Japanese are a plus)
Proficient in hotel PMS (Property Management Systems) such as Opera, eZee, Smile, etc.
Strong problem- solving skills, guest- oriented attitude, and a sense of responsibility
Minimum 2 years of experience in Front Office, with at least 1 year in a supervisory or senior front desk role
Well- groomed appearance, professional manners, and friendly personality

Meals Provided
Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
Accommodation Support
Professional Development – Training opportunities and clear career advancement paths
Friendly Work Environment – Supportive team, open communication, and strong company culture
Attractive Salary

Cập nhật gần nhất lúc: 2025-07-10 15:20:03