Giám Sát Lễ Tân - Front Office Supervisor

MAIN RESPONSIBILITIES
• Ensure messages are accurate and passed on promptly.
• Ensure professionalism and accuracy with information and billing during guests’ arrival and departure.
• Provide business corner services as required, with correct charges posted to guests.
• Contribute to cost control through energy conservation, correct storage of all materials, and use of equipment per operating standards and manufacturers’ specifications.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Maintain a positive selling approach to optimize yield in both occupancy and rates.
• Ensure reservations have correct tariffs and up- selling techniques.
• Achieve an accurate and logical work sequence.
• Follow procedures for cash and security at Front Desk.
OTHER
• Any other reasonable request as required by your supervisor or Hotel Management
• Follow the expectations and guidelines outlined in the Accor Employee Handbook and the Hotel Staff Handbook.
• Attend training programs and meetings as directed to constantly improve skills and knowledge.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Proficient in MS Excel, Word, & PowerPoint.
Diploma in Tourism/ Hospitality Management or related major.
Minimum 2 year of relevant experience.
Ability to use Opera system will be an advantage.
Excellent reading, writing and oral proficiency in English language.

- Basic salary + Service Charge + Allowance
- Meal Allowance + Uniform + Free parking
- Health Insurance: Bao Viet + PTI
- Social insurance: Full basic salary (also in probation time)
- Bonus: Birthday; Holidays; 13++

Cập nhật gần nhất lúc: 2024-07-17 02:55:02