Giám Sát Lễ Tân - Front Office Supervisor

MAIN RESPONSIBILITIES
• Provide business corner services as required, with correct charges posted to guests.
• Ensure reservations have correct tariffs and up- selling techniques.
• Contribute to cost control through energy conservation, correct storage of all materials, and use of equipment per operating standards and manufacturers’ specifications.
• Follow procedures for cash and security at Front Desk.
• Achieve an accurate and logical work sequence.
• Ensure professionalism and accuracy with information and billing during guests’ arrival and departure.
• Maintain a positive selling approach to optimize yield in both occupancy and rates.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Ensure messages are accurate and passed on promptly.
OTHER
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Any other reasonable request as required by your supervisor or Hotel Management
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Attend training programs and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines outlined in the Accor Employee Handbook and the Hotel Staff Handbook.

Excellent reading, writing and oral proficiency in English language.
Ability to use Opera system will be an advantage.
Minimum 2 year of relevant experience.
Proficient in MS Excel, Word, & PowerPoint.
Diploma in Tourism/ Hospitality Management or related major.

- Bonus: Birthday; Holidays; 13++
- Basic salary + Service Charge + Allowance
- Social insurance: Full basic salary (also in probation time)
- Meal Allowance + Uniform + Free parking
- Health Insurance: Bao Viet + PTI

Cập nhật gần nhất lúc: 2024-08-06 12:30:03