Giám sát Lễ tân/ Guest Services Supervisor

Job Description

Ensure rates match market codes, document exceptions.
Accommodate guest requests, contacting appropriate staff if necessary.
Secure payment prior to issuing room key, verify/adjust billing.
Enter Marriott Rewards information.
Balance and drop receipts.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair
Set up accurate accounts for each guest according to their requirements.
Process all payment types, vouchers, paid- outs, and charges.
Follow up to ensure requests have been met.
Compile and review daily reports/logs/contingency lists.
Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures.
Supply guests with directions and property information.
Process all guest check- ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Notify Loss Prevention/Security of any guest reports of theft.
Complete cashier and closing reports.

Requirement
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.

Benefits

05 working days | 02 days off per week
Participating in ultimate phenomenal activities for employees
National and international training courses
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Periodic health check | Accident insurance 24/7
Opportunity to grow career at the most luxurious 5- star hotel group in the world
Competitive salary
Attractive remuneration packages
Discounted rates apply when using services at properties

Cập nhật gần nhất lúc: 2026-01-03 18:15:03