Giám Sát Tư Vấn Tuyển Sinh - ILA Long Khánh

Planning
- Plan for monthly, quarterly, yearly to train/coach staff in department;
- Plan and work with CM/GCM for weekly, monthly, quarterly and yearly activities to drive sales and re- sales;
New sales management
- Monitor sales and re- sales performance daily;
- Review sales and re- sales performance weekly and set plan for upcoming week(s);
- Monitor telesales activities at centre;
- Monitor conversion rate (visitors – placement tests- sales) daily;
- Co- operate with other training centres to maximize sales and re- sales for the company;
- Weekly and monthly sales and re- sales planning;
- Follow up bookings daily;
Customer satisfaction
+ Customer service
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
- Verify customers requests relating to saving fee, class transfer, refund, etc;
- Handle customers’ feedbacks/complaints;

- Propose events, activities for centre when necessary;
- Support in events organized/planned by the company;
- Verify special offer or discounts;
+ Coaching and training
- Conduct Workshop/Training for sales and care team;
- Sales and Care Development;
Centre Operation
- Arrange staff working schedule;
- Check ERP to make sure every process is applied correctly;
- Observe/monitor to make sure EP’s performance is accurate and professional;
- Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards;
School contract
- Follow up payment at school;
- Visit school to build relationship;
- Monitor school contract to make sure deliver good service to the students;
Marketing
+ Local MRK
- Prepare and organize all local marketing event at centre;
+ ELT activities
- Support all ELT activities at centre;
Reporting
- Verify Non- standard Working Hours Report;
- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases;
- Verify weekly monthly new sales and re- sales report;
- Complete reports: weekly, monthly or as required;
- Verify weekly and monthly ILA account report;
- Corporate report;
CM/GCM Delegation
- Work with HO departments and training centres, when necessary;
- Support in cost control: utilities, paper, stationery, resources;
- Work with local authorities, landlord, schools, clients, when necessary;
- Support CM/GCM in centre performance financial KPIs: new sales, revenue;
Account management
- Manage account lost of each EP;
- Monitor all account at the centre to ensure good service;
- Assign account to EP;
- Transfer account on time if any issue happened.

Workplace: 66 Nguyễn Văn Cừ Phường Xuân An Thị xã Long Khánh Tỉnh Đồng Nai

Skills

- Experience in working in administration and customer services. Sales experience is preferable;
- University degree, major in English;
- Experience in supervision position;

Qualifications

- Be careful and details;
- Good analysis & problem solving skill;
- Be able to well manage and organise the job;
- Training, delegation & coaching skill;
- Good leadership and management skills;
- Basic knowledge in finance;

Language

- Good communication skills both in English and Vietnamese;

Computer

- Good MS Office skills (Word, Excel, Access...);

Other requirements

- Be able to work on shift;- Be able to travel to another centre as request.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-10 09:15:02