Guest Experience Agent

Ensure that GEX Director is kept fully aware of any relevant feedback from guests and, or, other departments
Maximize room occupancy and use up- selling techniques to promote hotel services and facilities
Attend appropriate training courses, when required, and assist with the Night Team&039;s training and development efforts
Demonstrate a high level of customer service at all times
Follow company brand standards
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Attend the Executive Lounge and Executive Floor Reception (The Level)
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems

- Vietnamese- Excellent level, written & spoken
- College Degree or above
English- Good level, written & spoken
- Knowledge of third language is an advantage
- Experience in international hotels in the same position is preferable.
- Proficiency in Microsoft Office software: Word and Excel, PowerPoint

- International working environment

- Attractive salary
- Birthday benefit
- 13th month salary

- Duty Meals

- Annual Outing Trip- Special room rate as per Melia Hotels International policy

Cập nhật gần nhất lúc: 2024-06-26 23:40:03