Guest Relation Officer (Female Only)

PRIMARY RESPONSIBILITIES

Ensure all guests’ expectations are exceeded at all times and a strong relationship is built with our regular and long term guests.
Assist Front Desk personnel’s whenever necessary.
Have thorough understanding and knowledge on in- house promotions and up- sell to guests.
Work in cooperation and coordination with Front Office Department.
Inspect rooms assigned to VIPs before their arrival.
Assign rooms for daily arrivals and to ensure rooms with special requirements have been engaged accordingly.
Updating of Guest History.
Log all complaints, etc in the Guest Relations Officers’ logbook.
Meet and welcome guests in the Club Lounge area.
Attend to all guests’ inquiries and complaints.
Attend to all pertinent matters concerning guests’ matters.
Allocate, greet and check in groups.
Promote hotel loyalty programs and their benefits to guests.

Previous hotel- related experience desired.
Good looking
Good interpersonal and communication skills.
Good in oral and written English.
Good presentation and public speaking skill.
A diploma or degree qualification.

Tet & Holiday bonus
Meal, uniform
Full insurance as Law
Service charge monthly
Guest comment Bonus
Annual Team building

Cập nhật gần nhất lúc: 2024-06-18 16:45:04