Guest Relation Officer (Japanese Language)

Expect and react promptly to guests’ requirements and inquires.
Actively listen and resolve guests’ complaints.
To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
Oversee and coordinate all arrivals and departures of VIP guests.
Examine activities logbook, assign tasks appropriately and implement control schedule daily.
Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
Respond to guests needs and anticipate their unstated ones.
Prepare requisition and distribution of amenities on a timely basis.
To implement and maintain membership program.
Proactively seek feedback on guest satisfaction and resolve problems.
To conduct inspections of the public areas of the main lobby and library ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
Coordinate with Front Office Team to check the departure list for the following day – contact VIP guests to arrange airport transfers, if necessary.

Good at English and Japanese in both written and communication skills.
Positive attitude and mindset of hospitality.
Work experience as a Guest Relation Officer preferably with experience in 4 star or 5 star hotels.
Ideally with a relevant degree in Hospitality or Tourism Management.
Customer service skills, creative and well organized.

Attractive salary.
Insurance contribution based on 100% of basic salary.
Sustainable career development environment.
13- month bonus.

Cập nhật gần nhất lúc: 2024-04-18 04:10:32