Guest Relations Officer

Responsibilities:

Handle all incoming reservations via phone, email, and online booking systems.
Provide prompt, courteous, and efficient service to all guests.
Prepare daily and weekly reservation reports for management.
Work closely with the events team to manage group bookings and special events.
Maintain and update guest databases.
Other ad hoc duties as assigned.
Coordinate with the front- of- house and kitchen teams to ensure seamless service.
Ensure all reservation details are accurate and complete.
Assist in developing and implementing reservation policies and procedures.
Conduct regular follow- ups with guests to ensure a positive experience.
Notify relevant departments of any changes or cancellations in a timely manner.
Communicate special requests and requirements to the appropriate departments.
Address guest inquiries and resolve any issues related to reservations.
Confirm and manage reservations, ensuring accurate records in the reservation system.
Maintain a detailed and up- to- date reservations calendar.
Monitor reservation trends and suggest improvements to optimize occupancy and guest satisfaction.

Requirements:

Proficiency in Chinese (Mandarin) is a significant advantage.
Previous experience in F&B operations is preferred.
Excellent communication skills to manage client and vendor relationships.
Problem- solving skills.
Strong organizational and multitasking abilities.
Strong proficiency in English (both written and spoken) is essential.
Ability to work flexible hours, including evenings, weekends, and public holidays, based on event schedules.

Cập nhật gần nhất lúc: 2024-10-27 16:40:03