Guest Relations upto 15tr

Front of House Presence
• Anticipate member needs and provide proactive service.
• Welcome members and guests with warmth, discretion, and professionalism.
• Ensure a seamless arrival and departure experience.
Service Coordination
• Respond to requests and feedback with professionalism and efficiency.
• Coordinate closely with reception, reservations, F&B and events teams.
• Monitor service flow and ensure the highest standards are maintained.
Guest Communication
• Resolve issues promptly, ensuring member satisfaction.
• Manage day- to- day guest enquiries and special requests.
• Maintain discretion, confidentiality and sensitivity with high- profile members.
Standards and Atmosphere
• Uphold HAUS brand standards in dress, tone, and attitude.
• Support the Club Manager in maintaining a calm and welcoming atmosphere.
• Maintain immaculate presentation of guest areas.

• Ability to remain calm and professional under pressure.
• Excellent interpersonal and communication skills.
• Discretion and understanding of VIP guest expectations.
• A genuine passion for delivering exceptional service.
• Experience in a high- end hospitality or private members club environment.

Salary
: Up to 15,000,000 VND

Insurance: Full coverage of Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI)

12 days of annual leave per year
11 public holidays off as regulated

Entitled to all company benefits and welfare policiesc

Cập nhật gần nhất lúc: 2025-10-30 06:50:03