Communicate to appropriate staff when guests are waiting for an available room.
Cash- guests&039; checks, process all payment types, vouchers, paid- outs, charges, and provide change.
Count and secure bank at beginning and end of shift.
Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Stand, sit, or walk for an extended period of time.
File guest paperwork or documentation. Operate telephone switchboard station.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Notify Loss Prevention/Security of any reports of theft.
Coordinate with Housekeeping to track room status and guest concerns.
Perform other reasonable job duties as requested by Supervisors.
Arrange transportation for guests/visitors.
Run and check daily reports, contingency lists, and credit card authorization reports.
Process all guest check- ins, check- outs, room assignments, and room change/late check- out requests.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
Advise guest of messages. Clear departures in computer system.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
