Guest Services Center Supervisor

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
Provide information to guests about room features, property amenities, and local areas of interest.
Supervising and managing guest services center section.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Accountable for performance of section of GXP champion.
Assist guests with accessing internet and guestroom entertainment.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system.

Related Work Experience At least 1 year of related work experience
No supervisory experience is required
Supervisory Experience
Education High school diploma/G.E.D. equivalent

12 annual leave days per year
13th salary month.
05 working days per week- 2 days off per week
Employee discount rates for Room and F&B at Marriott Hotel.
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
Training and career development by MARRIOTT INTERNATIONAL.
Competitive salary & Service charge

Cập nhật gần nhất lúc: 2024-03-21 10:50:31