[H2] (VIETJET AIR) CUSTOMER SERVICE TEAM LEAD

Handle "hot cases" requiring the intervention or authority of the Team Leader.
Handle operational tasks (flight time changes, ticket adjustments, etc.).
Report any arising issues during the shift: service issues, system errors, promotion code problems, etc.
Coordinate staff to manage specialized tasks or unexpected issues: missed call follow- ups, backlog tickets, emails, etc.
Monitor the real- time dashboard and regularly track service volume, coordinating personnel activities appropriately to ensure positive service metrics across all channels.
Perform QA tasks to assess and implement plans to improve contact center quality.
Provide training for newbies if assigned by the PM.

Willingness to work flexible, rotating shifts.
At least 6 months to 1 year of experience in a similar position.
Sharp, independent thinking ability, and a proactive work attitude.
Education level: College degree or higher.
Good communication skills in English.

Benefits:

Labor benefits in accordance with the law: social insurance, union, special leave, etc., along with BellSystem24&039;s policies, including teambuilding/travel, Tet bonuses, year- end parties, competitions, partner discounts, and more.
Starting salary: 10,000,000 – 12,000,000 VND/month.
Work in a supportive environment with opportunities for promotion through regular performance reviews.
Receive leadership training and specialized courses to support career advancement.
Develop diverse and valuable professional relationships for your future career path.

Working time: Flexible: 8 hours/day (including a 1- hour break) with 1 day off per week, within the following shifts:

Latest shift: 14:00- 22:00
Earliest shift: 06:00- 14:00

Location: No. 8A, Huynh Lan Khanh St., ward 2, Tan Binh District, HCMC.

Laptop, Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-10-01 14:00:02