Working time: Monday to Friday, 8h30 – 17h30
Location: 15th Floor, Daeha Business Center, 360 Kim Ma, Ngoc Khanh ward, Ba Dinh Dist, Hanoi
The day- to- day activities:
Logistics support:
Address inquiries from SPS for any parts return queries.
Notify SPS with shipping information (e.g. AWB, carrier, ETA) as soon as shipment triggered for return.
Ensure defective parts and tools overdue for calibration are properly quarantined and segregated from unrestricted parts & service tools.
Arrange disposal / scrapping of unwanted tools/ parts/ equipment following the approved process.
Receive physical shipment from Singapore, arrange with transporter for delivery to Field Service Engineers (FSE) / Office/ Customers (including Distributors).
Ensure proper storage of parts and service tools in a controlled environment (controlled access to the storage area and controlled environmental condition that is good for parts/ tools retention).
Arrange with forwarder for return of defective items to Service Parts Supply (SPS), shipment of tools/ parts when necessary, ensure necessary shipping documents prepared and attached with the shipment.
Follow up with distributors for the recall of tools and defective/unused parts.
Tool management
Ensure complete tools calibration record properly review by Delivery Manager/ Lead FSE and retained for audit trial.
Maintain & update tool list of Hanoi office & Hanoi FSE team.
Track the tools movement and due date for calibration. Recall tools before their calibration due date and work on necessary calibration arrangement following the global process.
Arrange for tools repair when required, and work with Delivery Manager/ Lead FSEs on review of jobs with the faulty tools/ tools out- of- tolerance used for determination of any corrective/ compensation actions required.
Handling document
Recall defective parts from distributors; spare- part return
Paperwork for tools calibration (quotation, approval submission, document for vendor payment)
VAT issuing, Courier, Tools management, and Travel arrangement (for FSE team)
Document for tender, letter, in- out warehouse instructions
Request for quotation from 3rd party supplier following the procurement process and requirements, prepare & issue Purchase Orders to the 3rd party suppliers, follow up on invoice validation and submission
Prepare documents required for ICA Payment (Spare- part payment for supplier) and submit for payment process.
Document filing and retention for installation projects, service reports/ performance checklist, calibration documents, customer Purchase Orders, delivery records, FCO documents (including Action Notification Report), etc.
Prepare T&M quotations, obtain necessary approvals following requirements
