ROLES:
In the capacity of Operations Manager, you are responsible for ensuring seamless and efficient day- to- day store operations. Your primary emphasis will be on streamlining processes, enhancing productivity and delivering outstanding luxury customer experiences across all DAFC stores at assigned locations.
RESPONSIBILITIES:
Operational support
Conduct daily store visits using the Operations Checklist to uphold key luxury retail standards, including store ambiance, staff grooming, customer greeting, and proactive product engagement.
Ensure stores are equipped with the necessary tools to maintain luxury ambiance standards (e.g., lighting, scent, refreshments, store cleanliness etc.).
Collaborate with the Retail Operations team to take ownership of delivering exceptional in- store service, targeting an average rating of 4 stars or above.
Inventory management
Meet accuracy and shrink goals across stores
Manage stock damages in a timeline manner.
Management, facilitate and ensure completion of all inventories and cycle counts in accordance with company guidelines. Complete monthly audits
Process necessary action to ensure inventory accuracy
Loss prevention
Liaison with security company for scheduling, training and management of guards
Control all areas of risk management, physical security, store cash controls, inter- store communication and loss prevention audits
Store SOP and Compliance
Audit SOP execution compliance across stores and provide necessary training to Retail team to ensure high compliance following company standards
Lead store operation policy and process to ensure smooth and efficient operations
Store facility and Maintenance
Manage and maintain the store facility, inclusive of all cleaning, repair and replacement of damaged fixtures, furniture or other related items to facility
Ensure clean and neat organization of all back of house areas, stock rooms, maintenance rooms, alternations, rest rooms and hold areas in accordance with company standards
Oversee maintenance on all lighting and electrical system as required
Equipment and Store supply management
Manage and maintain all store equipment inclusive of office equipment, computers, phones, registers, alternations, music, POS tickets etc..
Maintain depth and accurate records of repair in partnership with After Sales service team
Ensure proper order on packaging material, stationary, CRM materials etc..
Operations cost ownership
Constantly review operational expenses and find solutions for cost saving without compromising high quality standards of luxury operations
Work with Retail Manager to align Store Operations costs for assigned store locations
Manage store operations expense within approved budget
Cross- functional
collaboration
Closely partner with Retail Managers and store team to define and execute plans to elevate operational excellence in the stores thereby providing seamless customer experiences
Closely collaborate with cross- functional teams to build a seamless operational excellence
Champion key operation projects that require strong collaborations with cross- functional teams
Operations Team development
Provide learning and development opportunities, performance management for team members
Set Store Operations objectives, key performance matrix to support business objectives
Build a highly efficient Operations team with strong collaborative spirits with cross- functional teams
Stakeholders management
Others: follow other requests and assignments from Line Manager based on business needs
Represent DAFC in working with some key stakeholder (including landlords and tenants) as assigned by line manager
