Hải Phòng_ IT Application Support _ TS012601-Appsupport

 Determine Business Needs: 

• Conduct user wish assessments and evaluate existing applications against user requirements. 


• Collaborate with key users and stakeholders to discuss efficiency improvements and draft functional specifications.


• Develop technical specifications, liaise with suppliers, and instruct them to generate new application versions.


• Test and report on new versions, ensuring alignment with user requirements. 

Transfer to Users: 

• Develop user instructions and provide training to employees on new applications and working methods.


• Ensure clarity and efficiency in documentation, log test cases, and changes. 

Guidance and Troubleshooting: 

• Manage applications, resolve faults, and escalate issues if necessary.


• Supervise application use, maintain guidelines, and control access and security.


• Measure application performance, identify discrepancies, and communicate with users.


• Conduct training for new users and troubleshoot common issues. 

Assistance and Administrative Duties: 

• Provide global communication and support for application users.


• Record and analyze fault data, maintain interfaces, and report on application usage.


• Manage help desk system, recording and reporting problems and solutions.


• Update basic information in the system. 

1. Understanding

• Having experience in 3DX, AutoCAD or similar applications


• Understanding in engineering BOM, part and drawings


• Current basic knowledge of ICT related to servers, networking.

2. Problem solving

• Able to work independently under pressure


• Identifies critical issues with ease.


• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.


• Pushes creative thinking beyond the boundaries of existing industry practices and cli-ent mindsets.

3. Communication skill

• Listens to others and accepts input from stakeholders (business analyst or business users)


• Clearly articulate ideas and thoughts verbally.


• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional

4. Teamwork

• Proactively with multiple internal and external stakeholders


• Facilitates effective team interaction.


• Acknowledges and appreciates each team member's contributions


• Able to work with other topics which manager assign to

• Having experience in 3DX, Autodesk suites is an advantage. 


• At least 2 years of experience in ICT (servers, networking…) 


• Able to work independently and proactively with internal & external stakeholders 


• Excellent oral and written communication skills in English. 


• Basic Knowledge of implementation and configuration of enterprise systems such as CRM, or ERP 


• Willing to work/learn with other topics which company requires to do 


• Proficient with Microsoft O365 product suite 

• Good Offer

Cập nhật gần nhất lúc: 2024-04-03 11:34:35