HCM - Area Manager (Retail Operation Specialist) - Nhãn Hàng Flying Tiger

JOB BRIEF:
The Retail Operation Specialist will be responsible for overall daily operation of all assigned stores, ensuring excellent customer services are provided and the sales target are met. This position will also be responsible to train, coach, and motivate staff to perform their duties at their best.
DETAILED JOB DESCRIPTION:
- Organize sales competitions and drive retail excellence in market.
- Implement the Global Brand store concept through the Store Operations Manual and ensure implementation in all stores. Reporting on implementation to be closely followed through applicable platforms (Instore Excellence ap- if any)
- Responsible for comment business report in stores by weekly, monthly, quarterly and yearly.
- Actively participating in all store operation meetings to take part of the decision.
- Support complaint resolution and customer service when products issues are identified, escalating line manager as required.
- Optimize cost spend and maximize revenue.
- Check invoices and approve their final payment in store (if any).
- Responsibility for the working environment, complying with local labor rules and guidelines. Regularly mentor, coach, and support Store Managers towards maximum performance
- Leads from the field where 50- 70% of their time is spent.

- Good skill of MS Office (Word, Excel and Power Point)
- Should have the personality to stand- up to take responsibilities.
- 3+ years experience in Operation (experience in Retail Business is preferable). Showing extensive knowledge of retail management best practices.
- Have passion for the retail business
- Planner and thinker with a bias for action/execution
- University/ College degree
- Strong analytical skills and critical thinking to interrogate and analyze information to drive financial and business decision.
- Good communication and interpersonal skills
- Fluent in English (speaking and writing) and Vietnamese

● Annual health check- up
● Health insurances
● Luch allowence
● 13 months pay
● Parking allowence
● Holiday bonus
● KPI bonus

Cập nhật gần nhất lúc: 2024-09-24 16:00:03