[HCM - Aviation] Reservation & Customer Services

Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines standards.
Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.
Collaborating with internal teams to coordinate cargo handling, shipment tracking, and documentation requirements to meet customer needs.
Compliance with Principle’ Manual & circulars to ensure cargo bookings are in line with regulation, policies.
Coordination with Space Control & Sales for booking orientation & handle reservation
Providing customers with accurate and up- to- date information on cargo shipments, flight schedules, and relevant assistance and guidance.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer- focused manner.
Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise.
AWB stock control.
Perform other duties as assigned.
Prepare Cargo Loading Plan for flights and coordination with Space Control and Operation team to maximize capacity and loading.
Working at: SGN OFFICE | SCSC Building, 30 Phan Thuc Duyen, Ward 4, Tan Binh, HCM.
Represen Airline to recieve booking from customers.

Qualifications

Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
Ability to work independently and as part of a team.
Good in English.
Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
Minimum of 2 year of booking & CS experience in Aviation/GSA/Air Forwarder.
Positive attitude and a willingness to learn.
Priority for candidates have IATA Certificates.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Having knowledge about Aircraft type/ULD, Air Cargo Basic.
Strong communication and interpersonal skills.

Benefits

Competitive salary and benefits package.
Opportunity to work in a fast- paced and dynamic environment.
Opportunity for professional growth and development.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-31 09:50:03