[HCM - BÌNH THẠNH] - TECHNICAL SUPPORT - OPEN FOR FRESHER

Customer Issue Resolution & Responsiveness
Drive the communication with the customer to ensure the customer has confidence on problem resolution.
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Define and understand the customer issue by creating the adequate reproduction scenarios.
Effective Communication & Collaboration
Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
Collaborate with cross- group peers both proactively and reactively.
Identify the right resource to collaborate with for tough & political hot problem.
Training & Readiness
Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
Make effective technical presentations, both internal and external.
Meet with your manager to assess and adjust the plan as needed to match mid- and long- term career plans.
Implement your development plan, actively seek development opportunities, and complete all scheduled training.
Provide documentation and mentoring to others within your technical specialty.
Identify current knowledge deficiencies/training needs, as well as potential future needs.
Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
Operation Precision
Use appropriate documentation and utilization and / or labor tracking methods to account for time.
Adhere to published queue or call back schedule and be available for on- call duty, as necessary.
Participate in ad- hoc projects per management request or business need.
Manage and prioritize your workload while keeping team members and management appropriately informed.

Fluent in English.
Can work in shifts (5 days per week, including night shifts).
Open to freshers with a background in Technical/IT or a relevant field.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-03-13 01:50:31