COMPANY INTRODUCTION
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.
CUSTOMER SERVICE ADVISOR
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Assist the supervisors (if applicable) in carrying outrelevant CS orientation/training programs for new or existing CS staff.
Liaise with Operations and other departments to quickly andefficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions toimprove DHL’s procedures, technology, and service to enhance customers’experience with DHL.
Enhance service experience in DHL by exercisingprofessionalism and empathy when dealing with each customer’s varying needs anddemands.
Offer alternatives to customers and seize upselling andcross- selling opportunities of value- added services (e.g., Sales Leads,shipment insurance) during interaction with the customer.
Accept and register bookings for DHL services.
Adhere to global CS procedures while maintaining discretionto exercise flexibility to customers’ needs within reasonable limits inconsultation with CS supervisors and managers.
Respond to customers consistently and confidently byproviding accurate information in all areas, such as customs requirements,transit time, and prices.
REQUIREMENTS
Fluent in English
Diploma in Business (preferable) or equivalent
2 years of experience in a Customer Contact Centre orTelesales environment in a service industry (preferable)
BENEFITS
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Strong career support & lots of opportunities in an international environment.
Working together based on DPDHL values of “Respect and Results”
Training: both online and offline with Global DPDHL Standards.
Sports/Hobby Clubs.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 7/10/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
7 applicants
TELESALES EXECUTIVE
Mức lương
Thỏa thuận
JOB DESCRIPTION
Provide customer- oriented service at all timesrelating to specific sales issues.
Manage a portfolio of customers via telephone:Make telephone calls to existing customers on a regular pre- defined call cycleto secure new business and to ensure that individual agreed targets areachieved.
Build a strong client relationship to ensure thatthe account performs and grows to its maximum potential, reducing attritionrate and minimizing opportunities for competitors to gain business.
Ensurecooperation with other sales team members and throughout the sales force.
Managethe revenue growth through Upselling and Cross selling tactics to exceed thisbudget through calls
Formulatea personal sales plan that incorporates initiatives for identifying and gainingnew business prospects and maximizes growth within the existing client base toachieve the required personal sales results.
Ensureall customer agreements are cost- sensitive to ensure a suggested minimumpricing tariff is set and adhered. Any deviation from this tariff requiresmanagement agreement and justification.
Opennew accounts and ensure they trade profitably.
Adhereto regional standards on profit margins and discount guidelines.
Act as Tele Sales customers’ main contact forDHL, responding to and satisfying their sales and post- sales requirements.
Liaise closely with Sales Channels and otherdepartments within DHL to ensure that a full, cost- effective service is maintained,and that the area&039;s target is achieved.
Combinesales skills with DHL product/service knowledge and convert the maximumpossible prospect leads into accounts, emphasizing those with maximum revenuepotential, to increase the size and quality of DHL’s account holders.
Theincumbent has no direct reports and authority over the country line andfunctional personnel. Nevertheless, he/she must demonstrate the ability toinfluence decisions/actions.
Completedaily and weekly reports to measure individual and department effectiveness andprovide figures showing the department&039;s weekly productivity.
Continuallydevelop knowledge of DHL’s services and general commercial awareness to providethe best possible standard of customer service and maximize the department’scontribution to the sales function.
REQUIREMENTS
2- 3years of relevant experience in Logistics
Telephone
skills
FluentEnglish (written and spoken)
BENEFITS
Strong career support & lots of opportunities in aninternational environment.
Employee hobby clubs, sports championships.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Training: both online and offline with Global DHLStandards.
Multifarious benefit programs.
Working together based on DHL values of “Respect andResults”.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/10/2024
APPLY NOW
1 applicant
