COMPANY INTRODUCTION
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.
TELEMARKETING EXECUTIVE
Mức lương
Thỏa thuận
JOB DESCRIPTION
Ensure co- operation with other members of the sales team and throughout thesales force.
Liaise with other departments to ensure delivery of service commitment to multi- channelcustomers
Adhere to regional standards and agreed procedures and processes
Provide customer- oriented service at all times for multi- channel customers
Maximise on all opportunities to secure new business by providing accountfacilities to customers through the lead qualification process.
Raise relevant paperwork for the main customer database ensuring customerinformation is available throughout the organisation
Coordinate and manage DM programmes and ensure appropriate follow up.
Quantify express revenue potential and validate customer information and needs(segment) through using the globally agreed selection criteria to producequality leads and accounts to ensure DHL achieves its overall sales/revenueobjectives and targets.
Qualify all internal and external lead sources to pass leads to the appropriatesales resource.
Build and maintain strong vendor- client relationships.
Actas main contact for DHL of small trading accounts under Telesales, respondingand satisfying their sales and post- sales requirements
Contact companies and individuals currently not holding an account, confirmcustomer details and identify traffic profiles thereby assessing quantity andquality of future business.
Ensure feedback is provided to all lead generators on status of all leadsendorsed
Complete activity reports to measure individual/department effectiveness.
Whereappropriate, to successfully open accounts for new DM customers.
Manage multi- channel customers by phone or direct mail
Provide customer- oriented service at all times relating to specific salesissues.
Coordinate with all sales channels, Customer Service and Marketing Departmentfor lead management
Ensure the data integrity in DHL systems for recording the updated customerhistorical information
Ensure that lead originators are acknowledged and provided with feedback on theoutcome of the lead.
REQUIREMENTS
Bachelor of Degree
2- 3 years of relevant experience in Logistics
Telephone skills
Database skills
Fluent English (written and spoken)
BENEFITS
Working together based on DHL values of “Respect andResults”.
Employee hobby clubs, sports championships.
Training: both online and offline with Global DHLStandards.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 16/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 applicant
SALES SUPPORT INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
Support with auditing data quality on DHL systems.
Support with Commercial projects in retaining & lookingfor new customers
Support with customer database and contacting customers,especially E- commerce, for sales opportunities.
REQUIREMENTS
Universitybackground: Logistics, Business Administration, English language, InternationalTrade
Havingknowledge and experience in the e- commerce marketplace is an advantage.
Confidentin English, both verbal and written communication
ExcelData Analysis skill
BENEFITS
Professionalcoaching & feedback culture
Respectand Results Culture
Strongcareer support & lots of opportunities in an international environment
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 16/12/2024
APPLY NOW
22 applicants
RETAIL ASSISTANT INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
Collect data to create informative sales presentations
Assist with Retail store condition arrangement
Support shooting & making videos for team, andcommercial events (if any)
Support Retail Outlet Officer at counter…
Assist in gathering contacts from hotels or studentorganizations and other sources..etc
Support for data analysis
Support branding audit
Support the development of footprint for Retail.
REQUIREMENTS
Available to work full day/week
Currently pursuing a Bachelor&039;s in Business or a relatedfield.
Well organized
Can- do attitude & commitment
Good English in both writing & speaking
Friendly, helpful, confident, and engaging personality
Excel and data analysis skill
Other Tool skills: Excel, PowerPoints, Canvas, Videoshooting & designing
BENEFITS
Respectand Results Culture
Strongcareer support & lots of opportunities in an international environment
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Professionalcoaching & feedback culture
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 16/12/2024
APPLY NOW
14 applicants
CUSTOMER SERVICE FUNCTIONAL COORDINATOR (1- year contract)
Mức lương
Thỏa thuận
JOB DESCRIPTION
Handle all administrative and confidential workfor the Head of Customer Service to facilitate the efficient functioning of theCustomer Service team.
Organize meetings or conferences when heldlocally, acting as secretariat and liaison- in- charge.
Assist the department colleagues to liaise andarrange travel and accommodation needs for participants and contact designatedhotels to make bookings and oversee any other logistics arrangements.
Assist the CS head in the preparation ofnotes/materials for meetings. E.g.: prepare slides for presentation and providebasic analysis into CS- related data and information under the instructions ofthe department head.
Maintain an effective system of personal recordfor all CS staff including leave, training records etc.
Organize and minute monthly CS Meetings and /orco- ordinate key or large- scale Customer Service or company events includingconferences, visitor lunches and recreation activities.
REQUIREMENTS
Fluent English (written and spoken)
2 years of experience in an administrative/support role, preferably with exposure in a Customer Service Support function / Contact Centre environment
Proficient in MS OFFICE (Word, Excel, PowerPoint etc.)
Diploma in Business (preferable) or equivalent
BENEFITS
Employee hobby clubs, sports championships.
Training: both online and offline with Global DHLStandards.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Working together based on DHL values of “Respect andResults”.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
HOW TO APPLY
Deadline: 23:59 16/12/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
3 applicants
SERVICE POINT AGENT (HN)
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Assistwith operational procedures including sorting, loading/unloading activities,shipment processing and documentation, manifesting, bagging, sending shipmentstatus information, and accepting/securing over- the- counter payments.
Researchshipment tracking requests and provide feedback; attempt to resolve misplaced shipments.
Communicatewith Sales/Service to resolve customer problems.
Dispatchpick- up and delivery information in a timely and efficient manner; arrangedaily pick- up schedules.
Mayprocess or prepare import/export documentation and assist in the customsclearance process in some markets.
Answerphone and greet visitors in Service Center.
REQUIREMENTS
1- 2 years of relevant experience
Bachelor of Degree
Telephone and communication skills
Fluent English (written and spoken)
BENEFITS
Training: both online and offline with Global DHLStandards.
Working together based on DHL values of “Respect andResults”.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Employee hobby clubs, sports championships.
HOW TO APPLY
Deadline: 23:59 16/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
4 applicants
CUSTOMER SERVICE ADVISOR
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Respond to customers consistently and confidently byproviding accurate information in all areas, such as customs requirements,transit time, and prices.
Liaise with Operations and other departments to quickly andefficiently resolve customer issues and queries.
Assist the supervisors (if applicable) in carrying outrelevant CS orientation/training programs for new or existing CS staff.
Offer alternatives to customers and seize upselling andcross- selling opportunities of value- added services (e.g., Sales Leads,shipment insurance) during interaction with the customer.
Adhere to global CS procedures while maintaining discretionto exercise flexibility to customers’ needs within reasonable limits inconsultation with CS supervisors and managers.
Enhance service experience in DHL by exercisingprofessionalism and empathy when dealing with each customer’s varying needs anddemands.
Highlight areas for improvement with suggested solutions toimprove DHL’s procedures, technology, and service to enhance customers’experience with DHL.
Accept and register bookings for DHL services.
REQUIREMENTS
Diploma in Business (preferable) or equivalent
Fluent in English
2 years of experience in a Customer Contact Centre orTelesales environment in a service industry (preferable)
BENEFITS
Working together based on DPDHL values of “Respect and Results”
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Sports/Hobby Clubs.
Strong career support & lots of opportunities in an international environment.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Training: both online and offline with Global DPDHL Standards.
HOW TO APPLY
Deadline: 23:59 16/12/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
4 applicants
CLASSIFICATION AGENT
Mức lương
Thỏa thuận
JOB DESCRIPTION
Assist in themaintenance of the duties and tax disbursement records and the reconciliationof these disbursements to the recorded duty and tax statements
Assist in theco- ordination activities between the clearance department and DHLfinance/accounts department on matters related to the customs clearance relateddisbursements
Customs Classification:
Determine the shipmentvalue in accordance to the local valuation guidelines provided by the localauthorities
Determine and classifythe shipment commodities in accordance to the national tariff classificationstables available, and determining the corresponding duty and tax rates, takinginto consideration:
Applicable customerinstructions recorded in the Customer Instruction Database Records.
Country of origin forpreferential treatment;
Concessions orExemptions applicable to the shipment commodity or importer/exporter; and
countervailing or anti- dumping taxes), and fees or charges payable to DHL
and taxes payable to the external agencies (including any additional taxes e.g.
Compute a preliminary assessment on the duty
REQUIREMENTS
1 year of relevant experience in Logistics
Communicationskills (English), spoken and
Software skills (Word, Excel, PowerPoint, etc.)
Bachelor of Degree
BENEFITS
Working together based on DHL values of “Respect andResults”.
Multifarious benefit programs.
Training: both online and offline with Global DHLStandards.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Strong career support & lots of opportunities inan international environment.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 16/12/2024
APPLY NOW
3 applicants
Marketing Communications Assistant- Trợ lý Tiếp Thị Truyền Thông
Mức lương
Thỏa thuận
JOB DESCRIPTION
Lead Generation:
Conduct research to identify and qualify potential leads.
Support digital campaigns across platforms (Google Ads, LinkedIn, etc.).
Track and report analytics and data performance from digital activities.
Collaborate with the sales team to align lead generation efforts with business objectives.
Communications:
Translate/Develop compelling content for various channels, including social media, internal communications, and customer EDMs.
Assist in writing and editing press releases, articles, and newsletters to promote company events and initiatives.
Support internal communications to enhance employee engagement and awareness.
Ensure that all communications align with brand guidelines and company values.
Social Media Management and Digital Clean- Up:
Manage Google Maps ratings, ensuring accurate location information and raising alerts on duplicate or fake DHL listings.
Monitor and respond to inquiries, comments, and interactions in a timely and professional manner.
Track, analyze, and report on social media metrics to measure performance and identify areas for improvement.
Create, schedule, and manage engaging posts across social media platforms.
Branding:
Ensure brand consistency across all marketing materials and communications.
Review and approve departmental materials to ensure adherence to branding guidelines.
Support efforts to combat counterfeit or unauthorized use of the DHL brand.
Conduct regular audits of branding and SVPs materials to maintain quality standards.
Marketing Collateral/Gift Management:
Develop, manage, and distribute marketing collateral such as brochures, flyers, and promotional items.
Ensure timely delivery and quality control of all marketing materials.
Coordinate the creation and inventory of branded gifts and merchandise for internal and external stakeholders.
Events & Sponsorships:
Manage logistics, vendor coordination, and on- site support to ensure smooth execution of events.
Assist in planning and organizing corporate events, sponsorship activities, and CSR initiatives.
Support post- event analysis and reporting to assess effectiveness and ROI.
Collaboration:
Work cross- functionally with teams such as Operations, HR, Sales, and Customer Service to support marketing objectives.
Foster strong internal and external relationships to facilitate effective collaboration and project execution.
Coordinate with external vendors, agencies, and partners for marketing and communication needs.
REQUIREMENTS
1- 2 years of experience in Marketing Communications or Digital Marketing.
Bachelor’s degree in Marketing, Communications, Business, or a related field.
Strong writing, editing, and content creation skills in both Vietnamese and English.
Familiarity with social media platforms, online advertising tools, and basic analytics
BENEFITS
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Sports/Hobby Clubs
Working together based on DHL Group values of “Respect and Results”
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Group Standards.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 16/12/2024
APPLY NOW
HR ASSISTANT
Mức lương
Thỏa thuận
JOB DESCRIPTION
SupportBest Day Everyday and DEIB Programs:
Create and monitor programs to enhance the DEIBculture within the organization.
Assist in organizing DEIB- related events,workshops, and awareness campaigns.
Help develop and distribute internalcommunication materials related to engagement initiatives.
Assist in planning, organizing, and executingemployee engagement activities and events.
Health& Wellbeing Programs:
Assistin developing and implementing health and wellbeing programs for employees.
Monitorthe effectiveness of health and wellbeing initiatives and provide feedback forimprovement.
Promotewellness activities and resources through internal communication channels.
Assistin coordinating and distributing rewards and recognition for active Hobby clubparticipants.
ContentCreation:
Developengaging & bilingual content for internal newsletters, intranet, and othercommunication channels.
Createvisually appealing presentations, posters, and other materials to promoteengagement activities.
Recruitment:
Managethe operational and distribution of Talent Acquisition surveys, including thosefor candidates and newcomers.
Ensurethe Recruitment SOP is followed strictly, including background checks andapprovals policy.
Regularlyperform internal data quality checks of the recruitment and onboarding systems
Overallsupport for the implementation and maintenance of the HRIS related torecruitment and onboarding for newcomers.
Coordinatewith the HRBPs to ensure that the newcomers&039; Pre- boarding and Onboardingjourneys are carried out appropriately and effectively.
RepresentsDHL as a key contact point for candidates during their application process
Managethe standard documents process for the newcomers.
Coordinateand support all aspects of internal and external recruitment from approvals,advertising & sourcing to ensure that suitably qualified staff areavailable to meet business demands.
Assist withother HR- related tasks and projects as assigned.
REQUIREMENTS
Fluentin English (verbal and communication)
Goodattitude, hard- working, willing to learn.
Bachelor of Degree
Graphicdesign tools (e.g., Canva, Adobe Creative Suite) are a plus.
Experienceworking with committees, clubs, youth unions, CSR initiatives, or NGOs ishighly desirable, as it showcases leadership and organizational skills.
Proficiencyin Microsoft Office (Word, Excel, PowerPoint).
At least 6 moths of relevant experience
BENEFITS
Strongcareer support & lots of opportunities in an international environment
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Professionalcoaching & feedback culture
Respectand Results Culture
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 16/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
6 applicants
CLEARANCE CONTACT CENTER AGENT
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Liaisewith the Customer Service Department and other departments to resolve customerissues and queries quickly and efficiently.
Highlightareas for improvement with suggested solutions to improve DHL’s procedures,technology and service to enhance customer’s experience with DHL positively
Enhanceservice experience in DHL by exercising professionalism and empathy whendealing with each customer’s varying needs and demands
Respondconsistently and confidently to customers by providing accurate informationsuch as shipment status, customs requirements, import consultation…
Adhereto existing Customs Clearance procedures as outlined in the department manualswhile maintaining discretion to exercise flexibility to customers’ needs withinreasonable limits in consultation with Clearance supervisors and managers
REQUIREMENTS
Bachelor of Degree
2years of experience in a Customer Contact Centre or in a logistics industry(preferable)
Problem- solvingskills
Teamwork skills
Communicationskills
FluentEnglish (written and spoken)
BENEFITS
Employee hobby clubs, sports championships.
Multifarious benefit programs.
Strong career support & lots ofopportunities in an international environment.
Coaching & Feedback culture allows you toadvance further in short- term and long- term development goals.
Training: both online and offline with GlobalDHL Standards.
Multifarious engagement activities under “BestDay Everyday” – our Health & Well- being program.
Working together based on DHL values of“Respect and Results”.
HOW TO APPLY
Deadline: 23:59 16/12/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 applicant
SALES TRAINING INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
Assist in set- up, logistics, and maintenance ofclasses offered by the Sales Training team.
Support shooting & making videos for “PracticeSell Like Never Before”, Commercial events.
Monitor attendance and onboarding process ofCommercial members
Support “New Sales Academy” & “Discovery Event”rollout: Training material preparation, training admin.
REQUIREMENTS
Currentlypursuing a Bachelor&039;s in Business Administration, International Business, or arelated field.
Goodat tool skills: Excel, PowerPoints, Canvas, Video shooting & designing
GoodEnglish in both writing & speaking
Availableto work at least 3 days/week
Can- doattitude & commitment to excel
TeamPlayer
BENEFITS
Multifariousengagement activities under “Best Day Everyday” – our Health & Well- beingprogram
Respectand Results Culture
Professionalcoaching & feedback culture
Strongcareer support & lots of opportunities in an international environment.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 16/12/2024
APPLY NOW
6 applicants
