COMPANY INTRODUCTION
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.
CLEARANCE SUPPORT AGENT
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Collatethe clearance documents and coordinate the handover of these documents with theassigned broker for BTO shipments.
Reviewthe “Shipment in Bond” inventory report to ensure that these shipments areworked on a daily basis.
Providecustomers with duty and tax advice notification and seek payment approval fromthese customers when the duty and tax amounts payable exceed DHL’s paymentlimits
Managemaintenance of the customer instructions and customer general informationdatabases to ensure that the databases are up- to- date and accurate
ContactDHL customers (both origin and destination) for clearance- related shipmentinformation or documents when the existing documents or information availableare not sufficient for DHL to clear the shipments
REQUIREMENTS
Communication skills (English), spoken and written
Bachelor’s degree
2- 3 years of working experience in a customs clearance environment
Software skills (Word, Excel, PowerPoint, etc.)
BENEFITS
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Strong career support & lots of opportunities in an international environment.
Sports/Hobby Clubs.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Working together based on DHL Group values of “Respect and Results”
Training: both online and offline with Global DHL Group Standards.
HOW TO APPLY
Deadline: 23:59 7/10/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
2 applicants
CUSTOMER SERVICE ADVISOR
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Liaise with Operations and other departments to quickly andefficiently resolve customer issues and queries.
Accept and register bookings for DHL services.
Highlight areas for improvement with suggested solutions toimprove DHL’s procedures, technology, and service to enhance customers’experience with DHL.
Enhance service experience in DHL by exercisingprofessionalism and empathy when dealing with each customer’s varying needs anddemands.
Offer alternatives to customers and seize upselling andcross- selling opportunities of value- added services (e.g., Sales Leads,shipment insurance) during interaction with the customer.
Assist the supervisors (if applicable) in carrying outrelevant CS orientation/training programs for new or existing CS staff.
Adhere to global CS procedures while maintaining discretionto exercise flexibility to customers’ needs within reasonable limits inconsultation with CS supervisors and managers.
Respond to customers consistently and confidently byproviding accurate information in all areas, such as customs requirements,transit time, and prices.
REQUIREMENTS
2 years of experience in a Customer Contact Centre orTelesales environment in a service industry (preferable)
Diploma in Business (preferable) or equivalent
Fluent in English
BENEFITS
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Training: both online and offline with Global DPDHL Standards.
Working together based on DPDHL values of “Respect and Results”
Strong career support & lots of opportunities in an international environment.
Sports/Hobby Clubs.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 7/10/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
1 applicant
