COMPANY INTRODUCTION
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.
CUSTOMER SERVICE ADVISOR
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Assist the supervisors (if applicable) in carrying outrelevant CS orientation/training programs for new or existing CS staff.
Respond to customers consistently and confidently byproviding accurate information in all areas, such as customs requirements,transit time, and prices.
Adhere to global CS procedures while maintaining discretionto exercise flexibility to customers’ needs within reasonable limits inconsultation with CS supervisors and managers.
Accept and register bookings for DHL services.
Highlight areas for improvement with suggested solutions toimprove DHL’s procedures, technology, and service to enhance customers’experience with DHL.
Offer alternatives to customers and seize upselling andcross- selling opportunities of value- added services (e.g., Sales Leads,shipment insurance) during interaction with the customer.
Liaise with Operations and other departments to quickly andefficiently resolve customer issues and queries.
Enhance service experience in DHL by exercisingprofessionalism and empathy when dealing with each customer’s varying needs anddemands.
REQUIREMENTS
Diploma in Business (preferable) or equivalent
Fluent in English
2 years of experience in a Customer Contact Centre orTelesales environment in a service industry (preferable)
BENEFITS
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Sports/Hobby Clubs.
Working together based on DPDHL values of “Respect and Results”
Strong career support & lots of opportunities in an international environment.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Training: both online and offline with Global DPDHL Standards.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 23/10/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
12 applicants
TELESALES EXECUTIVE
Mức lương
Thỏa thuận
JOB DESCRIPTION
Continuallydevelop knowledge of DHL’s services and general commercial awareness to providethe best possible standard of customer service and maximize the department’scontribution to the sales function.
Completedaily and weekly reports to measure individual and department effectiveness andprovide figures showing the department&039;s weekly productivity.
Ensureall customer agreements are cost- sensitive to ensure a suggested minimumpricing tariff is set and adhered. Any deviation from this tariff requiresmanagement agreement and justification.
Adhereto regional standards on profit margins and discount guidelines.
Opennew accounts and ensure they trade profitably.
Theincumbent has no direct reports and authority over the country line andfunctional personnel. Nevertheless, he/she must demonstrate the ability toinfluence decisions/actions.
Managethe revenue growth through Upselling and Cross selling tactics to exceed thisbudget through calls
Manage a portfolio of customers via telephone:Make telephone calls to existing customers on a regular pre- defined call cycleto secure new business and to ensure that individual agreed targets areachieved.
Formulatea personal sales plan that incorporates initiatives for identifying and gainingnew business prospects and maximizes growth within the existing client base toachieve the required personal sales results.
Provide customer- oriented service at all timesrelating to specific sales issues.
Liaise closely with Sales Channels and otherdepartments within DHL to ensure that a full, cost- effective service is maintained,and that the area&039;s target is achieved.
Act as Tele Sales customers’ main contact forDHL, responding to and satisfying their sales and post- sales requirements.
Build a strong client relationship to ensure thatthe account performs and grows to its maximum potential, reducing attritionrate and minimizing opportunities for competitors to gain business.
Ensurecooperation with other sales team members and throughout the sales force.
Combinesales skills with DHL product/service knowledge and convert the maximumpossible prospect leads into accounts, emphasizing those with maximum revenuepotential, to increase the size and quality of DHL’s account holders.
REQUIREMENTS
2- 3years of relevant experience in Logistics
Telephone
skills
FluentEnglish (written and spoken)
BENEFITS
Working together based on DHL values of “Respect andResults”.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Strong career support & lots of opportunities in aninternational environment.
Multifarious benefit programs.
Employee hobby clubs, sports championships.
Training: both online and offline with Global DHLStandards.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 23/10/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
1 applicant
CLEARANCE CONTACT CENTER AGENT
Mức lương
Thỏa thuận
JOB DESCRIPTION
Adhereto existing Customs Clearance procedures as outlined in the department manualswhile maintaining discretion to exercise flexibility to customers’ needs withinreasonable limits in consultation with Clearance supervisors and managers
Liaisewith the Customer Service Department and other departments to resolve customerissues and queries quickly and efficiently.
Highlightareas for improvement with suggested solutions to improve DHL’s procedures,technology and service to enhance customer’s experience with DHL positively
Enhanceservice experience in DHL by exercising professionalism and empathy whendealing with each customer’s varying needs and demands
Respondconsistently and confidently to customers by providing accurate informationsuch as shipment status, customs requirements, import consultation…
REQUIREMENTS
Communicationskills
2years of experience in a Customer Contact Centre or in a logistics industry(preferable)
Problem- solvingskills
FluentEnglish (written and spoken)
Bachelor of Degree
Teamwork skills
BENEFITS
Multifarious engagement activities under “BestDay Everyday” – our Health & Well- being program.
Training: both online and offline with GlobalDHL Standards.
Coaching & Feedback culture allows you toadvance further in short- term and long- term development goals.
Strong career support & lots ofopportunities in an international environment.
Working together based on DHL values of“Respect and Results”.
Employee hobby clubs, sports championships.
Multifarious benefit programs.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 23/10/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
1 applicant
SALES DATA ANALYSIS INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
Collaborate with cross- functionalteams to understand business requirements and provide data- driven solutions
Support the development andimplementation of data models and algorithms
Stay up to date with industry bestpractices and emerging trends in data analysis.
Assist in collecting, cleaning, andorganizing raw data from various sources
Create and maintain datavisualizations, reports, and dashboards to communicate findings effectively
Conduct exploratory data analysis toidentify trends, patterns, and outliers
REQUIREMENTS
Currentlypursuing a bachelor’s degree in a relevant field
Knowledgeof Power BI or Python is a plus
Can- doattitude
Detail- orientedand able to manage multiple tasks simultaneously.
Familiaritywith data manipulation and analysis using tools like Microsoft Excel and SQL
BENEFITS
Respectand Results Culture
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Professionalcoaching & feedback culture
Strongcareer support & lots of opportunities in an international environment
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 23/10/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
24 applicants
SALES SUPPORT INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
Support with Commercial projects in retaining & lookingfor new customers
Support with customer database and contacting customers,especially B2C, for sales opportunities.
Support with auditing data quality on DHL systems.
REQUIREMENTS
Confidentin English, both verbal and written communication
Universitybackground: Logistics, Business Administration, English language, InternationalTrade
ExcelData Analysis skill
Havingknowledge and experience in the e- commerce marketplace is an advantage.
BENEFITS
Professionalcoaching & feedback culture
Respectand Results Culture
Strongcareer support & lots of opportunities in an international environment
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
HOW TO APPLY
Deadline: 23:59 23/10/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
