COMPANY INTRODUCTION
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.
CUSTOMER SERVICE ADVISOR
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Accept and register bookings for DHL services.
Assist the supervisors (if applicable) in carrying outrelevant CS orientation/training programs for new or existing CS staff.
Respond to customers consistently and confidently byproviding accurate information in all areas, such as customs requirements,transit time, and prices.
Highlight areas for improvement with suggested solutions toimprove DHL’s procedures, technology, and service to enhance customers’experience with DHL.
Liaise with Operations and other departments to quickly andefficiently resolve customer issues and queries.
Adhere to global CS procedures while maintaining discretionto exercise flexibility to customers’ needs within reasonable limits inconsultation with CS supervisors and managers.
Enhance service experience in DHL by exercisingprofessionalism and empathy when dealing with each customer’s varying needs anddemands.
Offer alternatives to customers and seize upselling andcross- selling opportunities of value- added services (e.g., Sales Leads,shipment insurance) during interaction with the customer.
REQUIREMENTS
Diploma in Business (preferable) or equivalent
Fluent in English
2 years of experience in a Customer Contact Centre orTelesales environment in a service industry (preferable)
BENEFITS
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Training: both online and offline with Global DPDHL Standards.
Strong career support & lots of opportunities in an international environment.
Working together based on DPDHL values of “Respect and Results”
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
36 applicants
TELESALES EXECUTIVE
Mức lương
Thỏa thuận
JOB DESCRIPTION
Opennew accounts and ensure they trade profitably.
Liaise closely with Sales Channels and otherdepartments within DHL to ensure that a full, cost- effective service is maintained,and that the area&039;s target is achieved.
Completedaily and weekly reports to measure individual and department effectiveness andprovide figures showing the department&039;s weekly productivity.
Act as Tele Sales customers’ main contact forDHL, responding to and satisfying their sales and post- sales requirements.
Ensureall customer agreements are cost- sensitive to ensure a suggested minimumpricing tariff is set and adhered. Any deviation from this tariff requiresmanagement agreement and justification.
Provide customer- oriented service at all timesrelating to specific sales issues.
Manage a portfolio of customers via telephone:Make telephone calls to existing customers on a regular pre- defined call cycleto secure new business and to ensure that individual agreed targets areachieved.
Continuallydevelop knowledge of DHL’s services and general commercial awareness to providethe best possible standard of customer service and maximize the department’scontribution to the sales function.
Build a strong client relationship to ensure thatthe account performs and grows to its maximum potential, reducing attritionrate and minimizing opportunities for competitors to gain business.
Formulatea personal sales plan that incorporates initiatives for identifying and gainingnew business prospects and maximizes growth within the existing client base toachieve the required personal sales results.
Theincumbent has no direct reports and authority over the country line andfunctional personnel. Nevertheless, he/she must demonstrate the ability toinfluence decisions/actions.
Adhereto regional standards on profit margins and discount guidelines.
Managethe revenue growth through Upselling and Cross selling tactics to exceed thisbudget through calls
Ensurecooperation with other sales team members and throughout the sales force.
Combinesales skills with DHL product/service knowledge and convert the maximumpossible prospect leads into accounts, emphasizing those with maximum revenuepotential, to increase the size and quality of DHL’s account holders.
REQUIREMENTS
2- 3years of relevant experience in Logistics
Telephone
skills
FluentEnglish (written and spoken)
BENEFITS
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Working together based on DHL values of “Respect andResults”.
Multifarious benefit programs.
Training: both online and offline with Global DHLStandards.
Employee hobby clubs, sports championships.
Strong career support & lots of opportunities in aninternational environment.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 7/11/2024
APPLY NOW
5 applicants
CLEARANCE CONTACT CENTER AGENT
Mức lương
Thỏa thuận
JOB DESCRIPTION
Highlightareas for improvement with suggested solutions to improve DHL’s procedures,technology and service to enhance customer’s experience with DHL positively
Respondconsistently and confidently to customers by providing accurate informationsuch as shipment status, customs requirements, import consultation…
Liaisewith the Customer Service Department and other departments to resolve customerissues and queries quickly and efficiently.
Adhereto existing Customs Clearance procedures as outlined in the department manualswhile maintaining discretion to exercise flexibility to customers’ needs withinreasonable limits in consultation with Clearance supervisors and managers
Enhanceservice experience in DHL by exercising professionalism and empathy whendealing with each customer’s varying needs and demands
REQUIREMENTS
FluentEnglish (written and spoken)
Bachelor of Degree
2years of experience in a Customer Contact Centre or in a logistics industry(preferable)
Teamwork skills
Problem- solvingskills
Communicationskills
BENEFITS
Multifarious engagement activities under “BestDay Everyday” – our Health & Well- being program.
Multifarious benefit programs.
Training: both online and offline with GlobalDHL Standards.
Strong career support & lots ofopportunities in an international environment.
Working together based on DHL values of“Respect and Results”.
Coaching & Feedback culture allows you toadvance further in short- term and long- term development goals.
Employee hobby clubs, sports championships.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
APPLY NOW
10 applicants
SALES SUPPORT INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
Support with auditing data quality on DHL systems.
Support with customer database and contacting customers,especially B2C, for sales opportunities.
Support with Commercial projects in retaining & lookingfor new customers
REQUIREMENTS
ExcelData Analysis skill
Havingknowledge and experience in the e- commerce marketplace is an advantage.
Confidentin English, both verbal and written communication
Universitybackground: Logistics, Business Administration, English language, InternationalTrade
BENEFITS
Strongcareer support & lots of opportunities in an international environment
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Professionalcoaching & feedback culture
Respectand Results Culture
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
36 applicants
TELEMARKETING INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
Customer Acquisition: Actively seek out and identify potential customers through various channels, including field visits and online research.
Telemarketing: Conduct outbound calls to potential customers to introduce our products/services, understand their needs.
Lead Generation: Generate and qualify sales leads to support the telemarketing team’s objectives.
Reporting: Provide daily/weekly/monthly updates and reports on progress and result to the supervisor.
Data Management: Maintain accurate records of customer interactions and sales activities in Excel.
Sales Support: Assist the supervisor in preparing process document and manage customer data.
REQUIREMENTS
Communication Skills: Strong verbal and communication skills, with the ability to engage potential customers effectively over the phone.
Excel Skills: Basic knowledge of Excel for data management and reporting purposes.
Team Player: Ability to work well in a team environment and support colleagues as needed.
Fluent English skill
Selling Skills: Basic understanding of sales techniques, with a willingness to develop these skills further.
Proactiveness: Willingness to go outside to find potential customers and take initiative in identifying new sales opportunities.
Currently pursuing a Bachelor’s degree in Business, Marketing, Sales, or a related logistic field.
BENEFITS
Respect and Results Culture
Professional coaching & feedback culture
Strong career support & lots of opportunities in an international environment
Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well- being program.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 7/11/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
1 applicant
TELEMARKETING EXECUTIVE
Mức lương
Thỏa thuận
JOB DESCRIPTION
Ensure co- operation with other members of the sales team and throughout thesales force.
Coordinate with all sales channels, Customer Service and Marketing Departmentfor lead management
Provide customer- oriented service at all times for multi- channel customers
Quantify express revenue potential and validate customer information and needs(segment) through using the globally agreed selection criteria to producequality leads and accounts to ensure DHL achieves its overall sales/revenueobjectives and targets.
Ensure the data integrity in DHL systems for recording the updated customerhistorical information
Complete activity reports to measure individual/department effectiveness.
Liaise with other departments to ensure delivery of service commitment to multi- channelcustomers
Adhere to regional standards and agreed procedures and processes
Manage multi- channel customers by phone or direct mail
Ensure that lead originators are acknowledged and provided with feedback on theoutcome of the lead.
Contact companies and individuals currently not holding an account, confirmcustomer details and identify traffic profiles thereby assessing quantity andquality of future business.
Maximise on all opportunities to secure new business by providing accountfacilities to customers through the lead qualification process.
Ensure feedback is provided to all lead generators on status of all leadsendorsed
Build and maintain strong vendor- client relationships.
Qualify all internal and external lead sources to pass leads to the appropriatesales resource.
Actas main contact for DHL of small trading accounts under Telesales, respondingand satisfying their sales and post- sales requirements
Raise relevant paperwork for the main customer database ensuring customerinformation is available throughout the organisation
Provide customer- oriented service at all times relating to specific salesissues.
Coordinate and manage DM programmes and ensure appropriate follow up.
Whereappropriate, to successfully open accounts for new DM customers.
REQUIREMENTS
2- 3 years of relevant experience in Logistics
Bachelor of Degree
Telephone skills
Database skills
Fluent English (written and spoken)
BENEFITS
Working together based on DHL values of “Respect andResults”.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Employee hobby clubs, sports championships.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Training: both online and offline with Global DHLStandards.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
CUSTOMER SERVICE FUNCTIONAL COORDINATOR (1- year contract)
Mức lương
Thỏa thuận
JOB DESCRIPTION
Assist the department colleagues to liaise andarrange travel and accommodation needs for participants and contact designatedhotels to make bookings and oversee any other logistics arrangements.
Maintain an effective system of personal recordfor all CS staff including leave, training records etc.
Handle all administrative and confidential workfor the Head of Customer Service to facilitate the efficient functioning of theCustomer Service team.
Organize meetings or conferences when heldlocally, acting as secretariat and liaison- in- charge.
Assist the CS head in the preparation ofnotes/materials for meetings. E.g.: prepare slides for presentation and providebasic analysis into CS- related data and information under the instructions ofthe department head.
Organize and minute monthly CS Meetings and /orco- ordinate key or large- scale Customer Service or company events includingconferences, visitor lunches and recreation activities.
REQUIREMENTS
2 years of experience in an administrative/support role, preferably with exposure in a Customer Service Support function / Contact Centre environment
Fluent English (written and spoken)
Proficient in MS OFFICE (Word, Excel, PowerPoint etc.)
Diploma in Business (preferable) or equivalent
BENEFITS
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Training: both online and offline with Global DHLStandards.
Employee hobby clubs, sports championships.
Working together based on DHL values of “Respect andResults”.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
HOW TO APPLY
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
HR INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
SupportBest Day Everyday and DEIB Programs:
Create and monitor programs to enhance the DEIB culturewithin the organization.
Assist in organizing DEIB- related events, workshops, andawareness campaigns.
Help develop and distribute internal communication materialsrelated to engagement initiatives.
Assist in planning, organizing, and executing employeeengagement activities and events.
Health& Wellbeing Programs:
Promote wellness activities and resources through internalcommunication channels.
Assist in developing and implementing health and wellbeingprograms for employees.
Assist in coordinating and distributing rewards andrecognition for active Hobby club participants.
Monitor the effectiveness of health and wellbeing initiativesand provide feedback for improvement.
ContentCreation:
Create visually appealing presentations, posters, and othermaterials to promote engagement activities.
Develop engaging & bilingual content for internal newsletters,intranet, and other communication channels.
Assist withother HR- related tasks and projects as assigned.
REQUIREMENTS
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Graphic design tools (e.g., Canva, Adobe Creative Suite) is aplus.
Good attitude, hard- working, willing to learn.
Excellent written and verbal communication skills in bothVietnamese and English.
Currently pursuing or recently completed a degree in HumanResources, Business Administration, Communications, Psychology, or a relatedfield.
Experience working with committees, clubs, youth unions, CSRinitiatives, or NGOs is highly desirable, showcasing leadership, organizationalskills.
BENEFITS
Strong career support & lots of opportunities in aninternational environment
Respect and Results Culture
Professional coaching & feedback culture
Multifarious engagement activities under “Best Day EverydayEveryday” our Health & Well- being program.
HOW TO APPLY
Deadline: 23:59 7/11/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
13 applicants
SALES DATA ANALYSIS INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
Collaborate with cross- functionalteams to understand business requirements and provide data- driven solutions
Support the development andimplementation of data models and algorithms
Stay up to date with industry bestpractices and emerging trends in data analysis.
Conduct exploratory data analysis toidentify trends, patterns, and outliers
Assist in collecting, cleaning, andorganizing raw data from various sources
Create and maintain datavisualizations, reports, and dashboards to communicate findings effectively
REQUIREMENTS
Knowledgeof Power BI or Python is a plus
Familiaritywith data manipulation and analysis using tools like Microsoft Excel and SQL
Currentlypursuing a bachelor’s degree in a relevant field
Detail- orientedand able to manage multiple tasks simultaneously.
Can- doattitude
BENEFITS
Respectand Results Culture
Professionalcoaching & feedback culture
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Strongcareer support & lots of opportunities in an international environment
HOW TO APPLY
Deadline: 23:59 7/11/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
52 applicants
