COMPANY INTRODUCTION
The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 180+ centres in 33 cities and 15 markets.
Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business&039; needs.
For more information, please visit www.executivecentre.com
The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space- they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre- empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.
Come and join us in our TEC family!
Engagement Associate Full- time
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Position: Engagement Associate
As an Engagement Associate interacting with that member base, your role is to provide a level of customer service and face- to- face engagement unsurpassed in the hospitality industry. In every sense, you are the ‘face’ of The Executive Centre for all members, so you must maintain that proactive, professional, innovative, customer service- led persona at all times, to facilitate our individual member and overall community experience.
Manage all secretarial, administration, postage, courier or other arrangements for all members as requested. Ensure that all requests are met to the best of your professional knowledge
Conduct seamless check in & check out process for all members
Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity
Handle all telephone calls in a professional and efficient way, maintaining that professional, customer service- led persona
Constantly identify opportunities to connect our members, in- centre and otherwise, to further add value to their experience
Work on resolving all basic IT issues as occur in the centres; identify and action when you need specific IT support
Develop and maintain third party vendor relationships, to further add value to the centre operations and our member’s experience
Continually look to create opportunities to up- sell and cross- sell to our members to help drive revenue
Proactively anticipate and respond to all members’ and guests’ needs or queries
Giving support to Events and Community activities arrangement for members
Manage both office units and telephone systems set up and requests for all members
REQUIREMENTS
You must have customer service experience, customer- facing experience.
Who are we looking for:
Efficiency & Effectiveness- Demonstrate high efficiency and proactiveness and is able multi- task
Client Engagement – Deliver quality service and proactively seek to understand clients’ needs
Grooming- Maintain professional appearance consistently according to the company&039;s standard and guidelines
Collaboration – Display cooperative attitude. Support team member and share knowledge in the team
Centre Maintenance – Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our Members
Effective Communication – Active listening skills. Ensure feedback is clear and understood and actionable
Event coordinating – act as support running external event and TEC internal community event for members
Service Revenues – Maximizing service revenue
Your personal data would be treated highly confidential and would be used for recruitment purpose only.
BENEFITS
According to Vietnam Labor law20 days annual leaves per year
HOW TO APPLY
Deadline: 23:59 1/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
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