HCM - Customer Experience Specialist

We are looking for a dynamic and customer- focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online channels. You will play a crucial role in improving key customer experience metrics such as NPS, CSAT, CES while continuously seeking and utilizing customer feedback to drive improvements.
Key Responsibilities:

Proficiency in developing and managing customer journey maps based on research and feedback.
Experience in providing support to enhance the UI/UX of mobile applications, contributing to performance enhancement
Excellent cross- functional collaboration skills to ensure seamless implementation of customer- centric initiatives.
Proven experience in improving NPS, CSAT, and CES scores through strategic initiatives and process enhancements.
Demonstrated ability to innovate solutions and manage projects aimed at improving customer lifetime value and conversion rates.
Innovative thinking to create unique and captivating customer experiences, setting the brand apart from competitors.
Strong analytical skills to analyze customer data and feedback, providing valuable insights for decision- making.

Benefits:

Employee discount purchases
Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year- end party, team building..
12- 15 days annual leave
Attractive salary + lunch allowance + parking allowance

2- year working in retail industry is preferred.
Proven experience in customer experience management, with a strong record of accomplishment of improving customer experience metrics.
Strong analytical skills and the ability to interpret customer data.
Experience in supporting UI/UX and performance improvement for mobile applications is a plus.
Bachelor&039;s degree in Business Administration, Marketing, or a related field.
Innovative thinking and a customer- centric mindset.
Experience working with cross- functional teams.

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Cập nhật gần nhất lúc: 2024-04-03 11:16:34