COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
Ad Astra là công ty chuyên cung cấp dịch vụ chăm sóc khách hàng và marketing cho các doanh nghiệp quốc tế. Chúng tôi tập trung vào việc mang lại trải nghiệm dịch vụ chuyên nghiệp, hiệu quả và linh hoạt thông qua đội ngũ nhân sự chất lượng cao tại Việt Nam. Với môi trường làm việc trẻ trung, năng động và định hướng phát triển lâu dài, Ad Astra không ngừng mở rộng quy mô và tìm kiếm những tài năng phù hợp để đồng hành cùng sự phát triển của công ty.
Follow- Up Specialist- Customer Service
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Assist loan officers in calculating borrower income and other mortgage- related tasks.
Support daily administrative functions, including appointment scheduling and client communication.
Communicate with borrowers regarding their home search progress.
Working hours: 9 PM- 6 AM (Night shift) from Monday to Friday. Collect and organize required documents from clients.
Convert and organize digital files (e.g., image to PDF) for documentation purposes.
Ensure accuracy and completeness of all paperwork submitted.
Identify and address potential issues in loan applications.
Proactively follow up with clients and lenders to monitor loan status and ensure timely closures.
REQUIREMENTS
Ability to work independently in a fast- paced, high- pressure environment.
Minimum of 1 year of experience in customer service or a related field.
Fluent in both spoken and written English (Pre- employment English test required).
Honest, respectful, and a team player.
Must be able to work night shift (9 PM – 6 AM, Mon–Fri).
Strong communication skills and attention to detail.
University or college degree required.
Basic proficiency in Microsoft Word and Excel.
Committed to producing accurate, high- quality work.
BENEFITS
Health and Social Insurance enrollment.
Company- sponsored annual trip and team activities.
Competitive base salary ($600–800/month) + monthly performance bonus.Total earning potential: $1,000–2,000/month based on performance.
12 paid leave days annually.
Year- end performance bonus.
HOW TO APPLY
Deadline: 23:59 22/6/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
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