[HCM] Đơn Vị Vận Chuyển Hàng Điện Tử Shopee Express Tuyển Dụng Senior Associate Feature Support Full-time 2024

Support Function:

Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support in a timely manner
Follow the issues with the regional development team to ensure hotfixes and faster- scheduled fixes.
Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
Train users on supported systems and provide process/system support, develop and maintain functional user documentation
Perform UAT for new features and follow bug fixes (if any)
Track system issues and enhancement requests for review and resolution by technical teams.
Become a subject matter expert on one or more system applications

Project Function:

Aid in creating and maintaining standard operating procedures, workflow diagrams, and training materials.
Assist with the rollout of the new system including the execution of testing, and training tasks
Communicate with customers to understand their pain points and suggest practical solutions.
Analyze business requirements/processes for project input.
Communicate effectively across teams to meet project timelines and deliverables

Ability to de- escalating problems.
Ready to support users even at night or on the weekend if important issues occur.
Multi- task management skills with good prioritization techniques.
Fast learning skills with the ability to memorize and understand the logic.
Empathy with user pain points.
Must have knowledge of API Integration.
Experience working with API Testing is a plus.
Good communication skills (verbal and written).

Cập nhật gần nhất lúc: 2024-04-03 11:44:19