[HCM] - Front Office Trainer

RESPONSIBILITIES:
Assist with Designing and Implementing Training Programs

Evaluate and continuously improve training programs
Ensure staff members are equipped with necessary knowledge and skills
Create professional and accessible training materials
Develop and implement effective training programs

Conduct On- the- Job Training for Front Office Department

Monitor and support knowledge application in practice
Focus on both technical skills and soft skills
Provide hands- on training and coaching to the front office team
Ensure excellent guest service delivery

Train Orientation Classes for Newcomers

Lead orientation sessions for new employees
Equip them with necessary skills during two- month probation
Ensure they feel welcomed and comfortable
Support integration into the new work environment

Travel to New Hotel Locations Across Vietnam

Support new hotel openings at different locations
Transmit brand culture and standards
Build and train front office teams from the ground up
Ensure consistency in service quality

REQUIREMENTS:

Willingness to travel to different locations across Vietnam
At least 1 year of experience in the Front office department within the hotel industry
Fluent in English, both written and spoken
Strong communication and interpersonal skills
Proficiency in Microsoft Office
A proactive, positive attitude with a focus on growth and continuous improvement

Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.
Other allowance (Team bonding, birthday, marriage,...).
Annual Performance Review.
Employee discount.
13th- month salary.
Working in a dynamic and professional environment
Provide budget for Laptop purchasing.
Annual Leave: 12 days.

Cập nhật gần nhất lúc: 2025-06-13 16:30:02