OBJECTIVE:
During their duty, Night Supervisor is expected to lead as an example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations.
Reporting to AFOM/FOM. Night Supervisor is responsible for assisting Senior Management in the overall day to day operations of
Night Supervisor is the only representative of the Senior Management 24 hours a day. The main mission is to be ready to handle every situation happening during night operation and around the hotel
Be fully responsible for Duty Manager task at night time and handover properly to Duty Manager AM at 7:00
MAIN DUTIES:
Administration
To keep full records of incoming and outgoing items in the Duty Manager Safety box opening & to ensure proper follow up.
To maintain in a shift an accurate record in the logbook of items and incidents which may be of concerning to the management and/or which may require further attentions or follow up. All incidents need to be written in guest profile in Opera system & log into priority log.
Maintain constant check of service standards to assure the consistency and efficiency of hotel’s service, quality, policies and practices.
Responsible for a detailed hand over by going through the activities of the night, the problems, the follow up, and the pending matters with Duty Manager of morning shift next day.
Night Supervisor ensures that a pertinent/relevant logbook is continuously updated and check the logbooks/trace on system from the different sections of the FO to ensure that clear, constant and updated communication lines are kept with all FO staff of the next day.
Fully understand and master Fire Manual procedure, Employee Handbook.
Reporting to the AFOM/FOM, the Night Manager is responsible for assisting the Front Office Manager in the night Front Office operations.
Liaise with other departments for any special arrangement
Assist the AFOM & FOM in administrative works required.
Financial and Revenue Responsibilities
Take care of float at night shift & check on Receptionist cashier closing of the day.
Night Supervisor will do personally at night time all the controls established in the audit procedures, he/she will report any incidents/matters to Front Office Manager & share with Duty Manager on the following day.
Daily training in case MGallery standards are not followed by the staff
To ensure that the day closure is done correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Night Manager will as well supervise the accuracy of the daily financial reports issued by FO.
Verifying & following the audit check on the posting into rooms, to make sure discount %, rebates, correctly input on system
Following the pending PM/PX and their payment.
Be fully conversant with MGallery essentials.
Check during daily operation that the MGallery standards are fully completed by Front Office employees.
Responsible for ensuring that all Financial and Audit Procedures are respected. Night Manager control daily: Bucket Checks, Cashier Closures, Registration cards and correspondence, Rebates, Paid Out, credit limit report
Operations:
Responsible for the night patrols at least once per shift, to make sure the night operation smoothly run.
To ensure that all Front Office areas are clear, clean & tidy at any time
Coordinate with Security and responsible in making any decision during night operation, with full report in the next day.
Supervise the activities of the Front Desk for providing high standards service during operation
Fully in- charge of the Front Office Operation & hotel during the night time, presenting the hotel management in solving any incidents occurred.
Control the duties assignment to employees and supervisors during night shift to ensure the adherence to hotel policies and standard operation procedures.
Responsibilities in terms of security:
Fully in charge of the overnight duties on behalf of the Senior Hotel Management
To be alerted and call Security right away when a guest has a suspect attitude or luggage, when there is a serious conflict or beginning of fight in the premises of the hotel. Any of these cases has to be reported in the Front Office Manager&039;s logbook.
In the event of fire, the Night Manager has to ensure the overall co- ordination as per emergency procedure established. In the absence of Executive Assistant Manager & Director of Rooms, the Night Manager will call right away the appropriate person, will ensure that each staff takes control of his duties during Fire and that the guests are well informed of the security measures to be taken.
Miscellaneous
All employees may be assigned to other duties in the hotel as and when required by business levels.
All employees are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
GENERAL DUTIES:
Health and Safety
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
Ensure that all potential and real Hazards are reported immediately and rectified
Be fully conversant with all departmental Fire, Emergency and Bomb procedures
To be fully conversant with
Methods of accepted payment of the company
Short and long term company marketing promotions
Hotel Health and Safety policy and procedures
Hotel fire procedures
Hotel standards of operation and departmental procedures
Hotel Facilities and attractions
Hotel security procedures
