[HCM/HN] Công Ty DHL Express Việt Nam Tuyển Dụng Nhân Viên Full-time: Quầy Giao Dịch, Tư Vấn Dịch Vụ Khách Hàng & Hỗ Trợ Thông Quan 2024

CÔNG TY DHL EXPRESS VIỆT NAM
Mức lương
Đang cập nhật
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
Yêu cầu ứng viên có kinh nghiệm
Chi tiết tin tuyển dụng

Mô tả công việc

COMPANY INTRODUCTION

DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.



CUSTOMER SERVICE ADVISOR
Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận - Địa điểm: Hồ Chí Minh - Chuyên môn: Xuất nhập khẩu, Logistics - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
  • Accept and register bookings for DHL services.
  • Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
  • Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
  • Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
  • Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.
  • Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
  • Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
  • 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
  • Diploma in Business (preferable) or equivalent
  • Fluent in English
BENEFITS
  • Strong career support & lots of opportunities in an international environment.
  • Training: both online and offline with Global DPDHL Standards.
  • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
  • Working together based on DPDHL values of “Respect and Results”
  • Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program.
  • Sports/Hobby Clubs.
HOW TO APPLY
  • Submit your application via the APPLY NOW button below.
  • Deadline: 23:59 26/6/2024
  • Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
20 applicants
RETAIL OUTLET OFFICER
Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận - Địa điểm: Hà Nội - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
  • Ensure delivery of professional service to all walk-in and account customers at all times.

  • Proactive selling of DHL services, such as TDD, SII, and PDN, to ensure tap on every business opportunity and acquire optimized revenue

  • Provide after-sales service to customers by registering special pre-alerts and following up on special customer requests.

  • Ensure the updated customer information is shared with respective sales, and be responsible for all service-related information being filed and updated.

  • Answer both walk-in and telephone inquiries.

  • Provide support in processing the redemption service for the marketing campaign.

  • Maintain retail outlet clean and tidy.

  • The incumbent has no direct reports or authority over country lines or functional personnel. Nevertheless, he/she must demonstrate the ability to influence decisions/actions.
REQUIREMENTS
  • Working experience in the service and sales industry
  • Bachelor degree
  • English: Fluent (written and spoken)
BENEFITS
  • Multifarious benefit programs.
  • Strong career support & lots of opportunities in an international environment.
  • Training: both online and offline with Global DHL Standards.
  • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
  • Working together based on DHL values of “Respect and Results”.
  • Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program.
  • Employee hobby clubs, sports championships.
HOW TO APPLY
  • Submit your application via the APPLY NOW button below.
  • Deadline: 23:59 26/6/2024
  • Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
1 applicant
Clearance Support Agent
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION

  • Contact
    DHL customers (both origin and destination) for clearance-related shipment
    information or documents when the existing documents or information available
    are not sufficient for DHL to clear the shipments

  • Provide
    customer with duty and tax advice notification and to seek payment approval
    from these customers when the duty and tax amounts payable exceeds DHL’s
    payment limits

  • Collate
    the clearance documents and coordinate handover of these documents with the
    assigned broker for BTO shipments.

  • Review
    the “Shipment in Bond” inventory report to ensure that these shipments are
    worked on a daily basis.

  • Manage
    maintenance of the customer instructions and customer general information
    databases to ensure that the databases are up to date and accurate

REQUIREMENTS

  • Bachelor’s
    degree
  • 2-3
    years working experience in customs clearance environment
  • Software
    skills (Word, Excel, PowerPoint, etc.)

  • Communication
    skills (English), spoken and written

BENEFITS

  • Strong
    career support & lots of opportunities in an international environment.

  • Training:
    both online and offline with Global DHL Group Standards.

  • Coaching
    & Feedback culture allows you to advance further in short-term and
    long-term development goals.

  • Working
    together based on DHL Group values of “Respect and Results”

  • Multifarious
    engagement activities under “Best Day Everyday” – our Health & Well-being
    program.

  • Sports/Hobby
    Clubs.

HOW TO APPLY
  • Submit your application via the APPLY NOW button below.
  • Deadline: 23:59 26/6/2024
  • Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
RESEARCH ASSISTANT INTERN
Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận - Địa điểm: Hồ Chí Minh - Chuyên môn: Xuất nhập khẩu, Logistics - Tính chất công việc: Toàn thời gian; Thực tập; Bán thời gian
JOB DESCRIPTION
  • Obtain Macroeconomic data, air cargo indicators, trade-related info, and analyses for key stakeholders.

  • Prepare and submit the following reports: Competitor Report, Macroeconomic Report

  • Prepare competitive comparisons to help identify opportunities and threats.

  • Complete research as needed to identify growth opportunities and considerations.

  • Monitor & update the battle card.

  • Support Lead generation on some Industry SOG projects.
REQUIREMENTS
  • 3rd or 4th year university students

  • Major: Finance or related fields (e.g., investment, banking, economics, law, etc.)

  • Available to work at least 3 days/week

  • Good English in both writing & verbal

  • Tool & skills: Excel, PowerPoints, data analysis (basic level and above)

  • Can-do attitude and show interest in the field of Market Research & commitment to 
BENEFITS
  • Strong career support & lots of opportunities in an international environment.
  • Professional coaching & feedback culture
  • Respect and Results Culture
  • Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program
HOW TO APPLY
  • Submit your application via the APPLY NOW button below.
  • Deadline: 23:59 26/6/2024
  • Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
53 applicants

Cập nhật gần nhất lúc: 2024-06-20 10:45:04

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Thông tin chung

Ngành nghề
Tư vấn/ Chăm sóc khách hàng
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Yêu cầu ứng viên có kinh nghiệm
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Toàn thời gian
Giới tính
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Hạn nộp hồ sơ
08/07/2024

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