[HCM] Nền Tảng Thương Mại Điện Tử Shopee Tuyển Dụng Quality Assurance - Customer Service Full-time 2024

Job Description:

Coordinate with Training team in developing materials, preparing the final exam, checking periodically to support CS Agent to grasp the profession and meet the job requirements
Keeping updated timely and accurate information to CS Agent. Supporting in response to all questions about the process or business information.
Coaching for CS Agent about Shopee&039;s processes, operations, and company’s regulations
Make reports as required
Be in charge of the quality and performance of Customer Service through QA score and CSAT score.
Coordinate with relevant teams at Shopee VN and Shopee Regional to localize and implement new processes and policies
Maintain customer satisfaction rate, perform analysis of DSAT tickets and come up with the solutions or initiatives to improve satisfaction based on the causes found. Propose solutions to improve the quality of customer service agents.

Requirements:

Ability to identify the issues as well as propose for solutions.
Able to communicate in English is a plus.
Time management & tasks management skills.
Excellent oral, written and interpersonal communication skills.
Ability to work independently and effectively in a team
At least 1 year of working experience in Quality Assurance or more than 2 years as a customer service in the field of e- commerce, e- wallets, shipping/banking/financial services
Ability in using gsheet, excel, powerpoint, other working systems.
Able to handle multiple tasks and quickly adapt in the fast- paced environment.

Cập nhật gần nhất lúc: 2024-04-03 11:44:19