Sales Performance:
Utilize insights to adjust business strategies and stay ahead in the retail landscape
Analyze financial reports and make data- driven decisions to achieve sales targets.
Report and manage the overall sales performance
Operation
Ensuring Store VM quality following Brand guideline
Monthly/Weekly stock inventory, order management, forecasting and coordination for stock movement management
Store system update, product transfers, system updates for new products, and payroll input
Responsibilities and coordination for cover stock rotations, wastage input, maintenance, product data management, shop window printing
Shop Development Visits and Calls
Conducting a two- day development visit so that each manager receives one per year.
Measuring the Customer Experience and Communication skills demonstrated by the manager and team.
Using the development visit guidelines to support the delivery of tailor- made learning, coaching and feedback to managers based on key areas of potential.
Completing relevant paperwork and following up on actions set in a timely manner.
Probation Reviews:
Conducting a one- day review at the end of a new manager’s probation period to evaluate the Customer Experience and Communication skills expected on the back of New Manager Training.
Completing review form paperwork and following up on actions set at a review in a timely manner.
Training Shops and New Manager Training:
Communicating and coordinating new manager training plans with training shop managers.
Maintaining the ‘New Manager Training’ guidelines to ensure the training is always up- to- date, relevant and effective.
Reviewing and developing training shop managers.
Monitoring the performance of the training shops.
Candy Shop Feedback / Duo visits:
Communicating Mystery Shopper Reports to shop Management teams.
Visiting 1 star shops to offer support within two weeks of receiving the Mystery Shopper Report.
Observing Customer experience and offering feedback and coaching.
Review opportunities and set goals and targets with manager.
New Shop Openings / Relocations:
Customer experience, team and personal development support to manager before, during and after the opening / relocation of their shop.
Trainee Manager Development:
Supporting managers to develop their trainees with Online tools and a trainee checklist pack.
Performance Management:
Implementing and supporting managers through performance improvement plans when related to FOP’s.
Online Learning:
Identify learning needs through contact with Managers and opportunities highlighted in Mystery Shopper Report.
Work as a collaborative with the Online Learning team on new ideas and projects to create effective and inspirational learning for managers.
Shop Cover/Holiday Log:
Keep up to date record of manager’s holiday.
Support managers with shop cover.
Other Work:
Collaboration and communication with Retail Operations and People Support.
To attend meetings as and when required.
Any other tasks as required, depending on the needs of the team and business.
