HCM - Retail Operation Specialist (Lush)

RESPONSIBILITIES AND DUTIES:
Sales Performance:
- Analyze financial reports and make data- driven decisions to achieve sales targets.
- Report and manage the overall sales performance
- Utilize insights to adjust business strategies and stay ahead in the retail landscape
Operation:
- Store system update, product transfers, system updates for new products, and payroll input
- Monthly/Weekly stock inventory, order management, forecasting and coordination for stock movement management
- Responsibilities and coordination for cover stock rotations, wastage input, maintenance, product data management, shop window printing
- Ensuring Store VM quality following Brand guideline
Shop Development Visits and Calls:
- Measuring the Customer Experience and Communication skills demonstrated by the manager and team.
- Using the development visit guidelines to support the delivery of tailor- made learning, coaching and feedback to managers based on key areas of potential.
- Completing relevant paperwork and following up on actions set in a timely manner.
- Conducting a two- day development visit so that each manager receives one per year.
Probation Reviews:
- Completing review form paperwork and following up on actions set at a review in a timely manner.
- Conducting a one- day review at the end of a new manager’s probation period to evaluate the Customer Experience and Communication skills expected on the back of New Manager Training.
Training Shops and New Manager Training:
- Maintaining the ‘New Manager Training’ guidelines to ensure the training is always up- to- date, relevant and effective.
- Monitoring the performance of the training shops.
- Communicating and coordinating new manager training plans with training shop managers.
- Reviewing and developing training shop managers.
Candy Shop Feedback / Duo visits:
- Review opportunities and set goals and targets with manager.
- Communicating Mystery Shopper Reports to shop Management teams.
- Visiting 1 star shops to offer support within two weeks of receiving the Mystery Shopper Report.
- Observing Customer experience and offering feedback and coaching.
New Shop Openings / Relocations:
- Customer experience, team and personal development support to manager before, during and after the opening / relocation of their shop.
Trainee Manager Development:
- Supporting managers to develop their trainees with Online tools and a trainee checklist pack.
Performance Management:
- Implementing and supporting managers through performance improvement plans when related to FOP’s.
Online Learning:
- Identify learning needs through contact with Managers and opportunities highlighted in Mystery Shopper Report.
- Work as a collaborative with the Online Learning team on new ideas and projects to create effective and inspirational learning for managers.
Shop Cover/Holiday Log:
- Support managers with shop cover.
- Keep up to date record of manager’s holiday.
Other Work:
- To attend meetings as and when required.
- Any other tasks as required, depending on the needs of the team and business.
- Collaboration and communication with Retail Operations and People Support.

- Comprehensive financial understanding and business analytics.
- Effective Communication skills and presentation skills.
- Expertise in Coaching and Feedback.
- A proven success story in Retail Management, preferably experience in managing multiple stores or Country Retail Management.
- 3 years Management experience in Lush/OR a Retail business including experience in a Support role.
- Exceptional Training and Development Skills.
- Excellent Customer Service Skills and a passion for our customers.
- Exceptional team player with proven ability to lead through influence and support.
- Thorough knowledge of the Brand and its current Global direction.

Cập nhật gần nhất lúc: 2024-09-01 14:20:03