HCM - Service Trainer/ Nhân Viên Đào Tạo Dịch Vụ

The Service Trainer (Đào tạo kỹ năng Dịch vụ) is responsible for developing and delivering training programs that equip service representatives with the knowledge and skills to provide exceptional customer service. This role ensures a consistent and high- quality service experience for all customers.
60% of the trainer&039;s time will be dedicated to:

Conducting store visit audits and providing direct coaching to store staff.
Allocating a minimum of 80 to 100 hours per month for training and coaching
Delivering brand- specific training programs.
Conducting monthly training programs on sales processes and fixed service standards.

40% of the trainer&039;s time will be dedicated to:

Compiling and sending training, store visit, and coaching reports.
Reviewing and localizing training programs.
Creating e- learning training modules.
Developing new training programs.

Proficiency in English (written and spoken).
Bachelor&039;s degree or equivalent in relevant fields.
Vibrant and outgoing personality with a great sense of personal style
Minimum 2 years of experience conducting training, preferably in the Retail/Beauty industry.
Proactive, independent, and detail- oriented.
Strong customer focus.
Excellent communication and interpersonal skills.

Benefits of Maisonista:

Review salary once a year
Periodic health examination
13th month bonus, Kpi bonus per year
Participate in Social Insurance according to labor law regulations
12- 15 days annual leave
Basic salary + lunch allowance + parking allowance
Enjoy purchasing policies at preferential prices exclusively for Maison employees
Generali 24/7 accident insurance

Cập nhật gần nhất lúc: 2024-09-26 12:20:03