Head Barista

Overall purpose of the job: The Beverage Master / Head Barista is responsible for overseeing the bar operations and supervising the bar staff to ensure they provide excellent and warm customer service experience. Moreover, he or she develops purchase and supply orders, checks in bar items, arranges inventory for daily operations and events and makes bar stock readily available for bar team.
Customer
Following all the policies and procedures of the Company to ensure operations standards are consistent
Implementing production, productivity, quality, and customer- service standards
Being responsible for assigned bar sections including: providing table/buffet set up, stocking service stands, minor food warming/preparation
He/she is first and foremost responsible to develop new products
Handling customer complains
Identifying customers&039; needs and respond proactively to all of their concerns
Clearing and re setting stations / drinking areas
Taking orders and delivering of beverages to patrons
Ensuring that all customers are educated on our products and services
Maintaining cleanliness and mise- en- place level at working station and service pantry for smooth operation
Preserving excellent levels of internal and external customer service
Serving and presenting alcohol and non- alcohol beverages quickly and efficiently according to the Company&039;s standard

Communication skills: ability to speak, read and comprehend, and converse with people, conveys written and verbal messages containing information ideas, opinions, emotions or instructions to colleagues and superiors
Customer service: focus on an execution, interact with customer to measure the satisfaction, maintain professional demeanor, ability to demonstrate good problem solving and decision making skills
Ability to work on own initiatives
Beating the same beat as the company. Give first consideration to the company interests, objectives and values
Vocational diploma in: restaurant, hospitality management
Leadership and people skills: supervision skills, interpersonal skills, personnel management
Organizing skills: effectively organize and schedule the work of subordinates, clearly define roles, duties and responsibilities, and minimize confusion and inefficiencies, establishes effective and efficient procedures for getting work done. Keep people up to date with the latest information
Interpersonal skills: maintain a professional level of empathy towards the situation. Reachable and approachable, willing to listen to concerns of others.
Minimum 1 year of working experience as shift manager role in restaurant groups
Management skills: driving results, delegation, coaching and ability to motivate and encourage others. Creating a climate in which people will want to do their best
Teamwork: ability to corporate and develop team members, connect and gather people forward the same goal

Professional and friendly working environment, with a team of young and dynamic staff
Salary + Holiday/Tet Bonus
Other benefits from the union (birthdays, sick visits,...).
Opportunity to advance to a higher position.
Discount program for employees
12 days leave/year.

Cập nhật gần nhất lúc: 2024-08-22 15:15:04