What We’re Looking For:
We are seeking an experienced, dynamic leader with:
A deep understanding of digital transformation and the ability to implement innovative CX solutions across multiple channels.
Proven ability to use data insights to enhance customer journeys and improve key performance metrics.
Strong leadership and team management skills, with experience driving cross- functional collaboration.
10+ years of experience in Customer Experience, preferably in the financial services or banking sector.
Exceptional communication skills and the ability to engage with executive leadership and key stakeholders.
Why Join Us?
Work in a dynamic, growth- oriented environment where your contributions will have a significant impact on the bank&039;s success.
Opportunity to shape the future of banking customer experience in a fast- evolving industry.
Opportunity to lead transformative CX initiatives in one of Vietnam&039;s largest and most innovative banks.
Enjoy a collaborative and inclusive workplace, with access to ongoing professional development and growth opportunities.
Apply Today
If you are ready to drive customer experience excellence and play a key role in transforming the future of banking, we’d love to hear from you. Apply now and become part of a team dedicated to innovation, leadership, and delivering world- class experiences.
BENEFITS
• Bonus on Holidays and New Year (according to banking policy from time to time)
• Attractive income, competitive salary and bonus according to ability
Get preferential loans according to the bank&039;s policy from time to time
• Working time: Monday- Friday & Saturday morning (two Saturday mornings/month off)
• Dynamic, friendly working environment with many opportunities for training, learning and development; participate in many interesting cultural activities (sports event, talents, teambuilding activities...)
• Attractive leave mode according to job rank
• Compulsory insurance according to labor law & VPBank care insurance for employees depending on rank and working time
• Participate in training courses depending on the Training Framework for each position