[Hilton] Outlet Hostess - Lễ tân nhà hàng | La Festa Phu Quoc

As the Outlet Hostess, you will be responsible for performing the following tasks to the highest standards:

Confidently know the food and beverage menu contents and explain them in detail to guests.
Positively end the guests&039; experience by checking on their satisfaction.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Assist with guests’ coats and bags as they leave, thanking all guests and wishing them a pleasant day.
Understand dietary requirements and offer appropriate suggestions.
Take personal responsibility for the service experience of all guests in your designated area.
Make sure that all areas are cleaned and maintained in accordance with operating procedures.
Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
Ensure that the Food & Beverage mission is established and instilled in you and all team members.
Familiarize with menu items of all other outlets to recommend guests to other outlets.
Assist Bar Attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.
Complete the TBS checklist on preparing the restaurant for service.
When passing by guest tables, check if they require service.
Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.
Carry out any other reasonable duties and responsibilities as assigned.
Keep buffet areas clean at all times.
Has basic computer knowledge i.e. Word, Excel & PowerPoint.
Accommodate any guest request or offer appropriate alternatives.
Make suggestions on the menu that might suit guests of different nationalities.
Ensure that all service procedures are carried out to the standards required.
Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
Undertake steps to ensure that the cashiers’ desk is ready and set for service.
Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
Report any accidents / incidents to the Supervisor / Manager.
Greet all guests who walk past your outlet and offer them menus to view when appropriate.
Correctly label buffet dishes.
Follow up on any guest questions or queries immediately, and if you don’t have the answer, check with your Supervisor / Manager.
Ensure that safe and healthy working practices are observed throughout the service.
Escort guests to a table and ask if they would prefer a smoking or non- smoking table.
Able to make market or competitor survey.
Understand relevant OH&S legislations and their implications on the operation of the department.

An Outlet Hostess serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
Outgoing personality and willing to work for long hours.
Strong leadership and training skills.
Good English skills, both written and verbal to meet business needs.
Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
1- 2 years similar position in a 4 / 5- star category hotel.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full- service hotels and resorts to extended- stay suites and mid- priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Benefits:

Insurance as labor law (apply from starting date)
Service Charge
Competitive salary
12 Annual Leaves
Heath Care Insurance (24/7)
Other benefits
Working hours: 8 hours/ day, 1 hour break/day, 2 days off per week
Relocation, home leave ticket, repatriation allowances
Accommodation, uniform, transportation, 3 meals/day

Cập nhật gần nhất lúc: 2026-01-05 04:40:02