[HN - Aviation] Reservation & Customer Services

Responsibilities

Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer- focused manner.
Always research and deploy applications carefully.
Response quickly and timely on Principle request; perform strictly in line with Principle&039; guideline.
Achieve budget tonnage and budget revenue set per year.
Working at: NTS Building, Noibai Airport, Soc Son, Hanoi City, Vietnam.
Make payment plan for each item and follow accordingly to meet the deadline; and based on the proposed annual budget list for reasonable spending.
Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline&039;s principles to arrange suitable space and Manage and fulfill Allotment space.
Tracing flight/shipment information and response to customers; processing and responding to customer claims.
Always listen and dedicatedly serve customers&039; needs. Make customers always satisfied with the company&039;s products. After sales service to be in focus.
Perform other duties as assigned.

Qualifications

Having knowledge about Aircraft type/ULD, Air Cargo Basic.
Ability to work independently and as part of a team.
Good in English.
Strong communication and interpersonal skills.
Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
Positive attitude and a willingness to learn.
Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
Priority for candidates have IATA Certificates.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Minimum of 3 year of booking & CS experience in Aviation/GSA/Air Forwarder.

Benefits

Opportunity to work in a fast- paced and dynamic environment.
Competitive salary and benefits package.
Opportunity for professional growth and development.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-31 07:30:03