COMPANY INTRODUCTION
Founded in 2009, with 13 years of working experience, we&039;ve worked with thousands of worldwide retailers from the USA, Canada, Europe, Australia, and Asia to help them boost sales and grow every day.
Our vision is to become a long- term partner of the global retail brands that provide a full solution including the world&039;s 1 POS for Magento, IT, and Digital Marketing services.
Magestore is a part of the BSS Group- an Ecommerce & full- service provider.
For more information:
Magestore Solution
: https://www.magestore.com/
Magestore Culture
: https://insights.magestore.com/
Magestore Job
: https://career.magestore.com/
Customer Support Executive
Kinh nghiệm
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JOB DESCRIPTION
Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
Respond to customer inquiries and concerns through email, chat, or phone, delivering clear and accurate information.
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.
Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.
REQUIREMENTS
Have strong communication, analytical, and critical thinking skills.
A minimum of 6 months of experience in Technology, E- commerce, or Marketing (preferred).
Experience in customer service or teaching (tutor, teaching assistant).
Proficiency in English, with an IELTS score of 6.5- 7.0 or a TOEIC score of 685- 830.
A major in English Linguistics and Literature (preferred).
BENEFITS
Other benefits according to the provisions of the Company and the Labor Code.
The State statutory holidays and collective activities organized by the Company (travel
Youth and dynamic working environment with 95% members are 9x, we have many
Salary: 8- 15M VND, with reviews every 6 months.
Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
clubs: running, football, board games…
Performance bonus, seniority bonus, birthday gift.
team building, health care, volunteer...).
Opportunities to improve English skills and to gain hands- on experience in dealing and negotiating with diverse clients.
HOW TO APPLY
Deadline: 23:59 9/9/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
3 applicants
