[HN] Công Ty Crossian Vietnam Tuyển Dụng Full-time: Junior Project Coordinator (E-commerce), Fresher Fashion Designer (Intimate, US Market), Fresher Performance Marketing & Customer Support O

As a key player in our dynamic team, your contributions will be felt across the organization. Here's how you'll make a difference:

1.   Task and Timeline Management:

• Work closely with internal stakeholders (Production team, marketing team, and product team) to manage and coordinate tasks and timelines.
• Coordinate with external stakeholders (suppliers, factories, etc.) to ensure requirements are met.
• Use management tools such as Jira and Asana to track progress and ensure that deadlines are met.
• Monitor milestones and proactively detect potential risks, developing contingency plans as needed.

2.  Communication:

• Draft and distribute timely updates to internal stakeholders.
• Serve as a central point of contact for inquiries and information sharing.

3.  Feedback Management:

• Collect, categorize, and distribute feedback from teams and other business partners.
• Turn insights into actionable plans in collaboration with cross-functional teams.
• Manage the feedback loop to ensure continuous improvement and alignment with goals.

4. Data-Driven and Agile Mindset:

• Utilize data to inform decision-making and improve outcomes.
• Apply agile methodologies to enhance efficiency and adaptability.
• Help build and nurture an agile culture within the team and across the organization.

5. Documentation:

• Create, update, and maintain all the documents and knowledge repositories.
• Ensure that information is organized and accessible to all relevant teams.

We value talent, dedication, and a commitment to growth. If you possess the following qualifications, you're already a step ahead:

• Bachelor's degree in Business Administration, Marketing, or related majors.
• 1-2 years of proven experience in project coordination or similar roles within a dynamic and fast-paced environment.
• Experience using project management tools is a competitive advantage.
• Excellent organizational and time-management skills, with a keen eye for detail.
• Strong communication abilities, both written and verbal.
• Proficiency in English is essential (IELTS >= 6.5), and Chinese is a plus.
• Agile mindset, ability to work effectively within a diverse team, adapting to changing priorities.

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Career Path: Devote, learn, and grow to become a Project Manager or Product Owner
• Salary upto $550
• Full salary during probation
• 12 days of work-from-home & 12 days of paid annual leave
• Global health insurance package
• Guaranteed 13th-month salary
• Quarterly bonus and year-end bonus as part of our profit-sharing program
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities, and other monthly/quarterly/annual company events
• General company T&D Program
• Other benefits in accordance with the Company's Policy and Vietnam Labor Laws

• Assist in researching and analyzing current fashion trends, market needs, and customer preferences in the senior intimate apparel market.
• Create original bra design concepts, sketches, and technical drawings
• Help develop detailed tech packs, including specifications for fabrics, trims, and construction methods.
• Collaborate with 3D designers, technical designers to develop prototypes and ensure design feasibility.
• Participate in fittings and make necessary adjustments to designs based on feedback, with a focus on comfort and support for seniors.
• Support the product development team to ensure timely and accurate execution of designs from concept to final product.

Skills & Experience:

• Proficiency in design software such as Adobe Illustrator and Adobe Photoshop.
• Basic understanding of garment construction, fabric properties, draping, and pattern making.
• Strong sense of contemporary and innovative design aesthetics.
• High attention to detail and a strong creative flair.
• Good communication skills for collaborating with cross-functional teams.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Proficiency in English.

Preferred Qualifications:

• Experience in fashion design, with a passion for bra or lingerie design.
• Bachelor’s degree related to Design such as Architect, Arts or relevant field.
• Proficiency in Chinese communication is a plus.

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Competitive gross salary, open for discussion upto 500$
• Full salary during probation
• Guaranteed 13th month salary
• Quarterly bonus & Year-end bonus as part of our profit sharing program
• 12 days work-from-home & 12 days of paid annual leave
• Global health insurance package for yourself and direct family members
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities and other monthly / quarterly / annual company events
• General company T&D Program + dedicated T&D budget for managers 
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws

Education:

• Top Universities, majoring in Marketing, Finance, Economics or Information Technology is an advantage.

Skill:

• Strong analytical skills and be data-driven
• Problem Solving
• Critical Thinking
• Communication
• Self-study skills

Exprerience:

• The program does not require candidates to have experience, as long as you have the qualifications, you can fully participate in our training program
• Having at least 3 months experience in Facebook Channel is an advantage
• Have experience in E-commerce, POD (Print on Demand), DS (Drop Shipping) is an advantage

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Well-trained by Facebook advertising experts
• Flexible, non-binding working time and space according to office hours
• Open and clear career development and promotion opportunities.
• Attractive salary, bonus, fair and transparent scheme, income up to $ 5000 / month (basic salary up to $500 depending on capacity)
• Full salary during probation
• 12 days work-from-home & 12 days of paid annual leave
• Global health insurance package for yourself and direct family members
• Guaranteed 13th month salary
• Quarterly bonus & Year-end bonus as part of our profit sharing program
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
•  Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
• General company T&D Program + dedicated T&D budget for managers 
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws.

Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.

• Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
• Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
• Identify and escalate issues to higher-level management when necessary
• Meet or exceed key performance indicators for call resolution rate, customer satisfaction
• Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
• Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience

• Bachelor's Degree or Equivalent
• Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
• 1-year experience in a call center or customer service environment, including a minimum of 6 months on night shift
• Have sought knowledge of customer service practices and principles
• Customer relationship management experience is strongly desired
• Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
• Ability to handle stressful situations and establish rapport with the client
• Ability to present yourself and the company in a professional manner
• Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Competitive salary (12-18M VND)
• Full salary during probation
• 12 days of work-from-home & 12 days of paid annual leave
•  Global health insurance package for yourself and annual health checkup
• Guaranteed 13th-month salary
• Quarterly bonus & Year-end bonus as part of our profit-sharing program
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
•  Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities, and other monthly/ quarterly/ annual company events
• General company T&D Program + dedicated T&D budget for managers 
• Other benefits in accordance to the Company's Policy and Vietnam Labor Laws

Please note that we appreciate all applicants' interest; however, we will contact only those candidates selected for interviews.