[HN] Công Ty Crossian Vietnam Tuyển Dụng Thực Tập Sinh/ Nhân Viên Full-time: Fresher Performance Marketing, Content Marketing Specialist, Fresher/Junior Performance Marketing Specialist, Cust

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Well-trained by Facebook advertising experts
• Flexible, non-binding working time and space according to office hours
• Open and clear career development and promotion opportunities.
• Attractive salary, bonus, fair and transparent scheme, income up to $ 5000 / month (basic salary up to $500 depending on capacity)
• Full salary during probation
• 12 days work-from-home & 12 days of paid annual leave
• Global health insurance package for yourself and direct family members
• Guaranteed 13th month salary
• Quarterly bonus & Year-end bonus as part of our profit sharing program
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
•  Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
• General company T&D Program + dedicated T&D budget for managers 
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws.

Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.

Content Strategy and Planning

• Be the market guru, identifying US customer trends, consumer preferences, and competitor move
• Mastermind go-to-market digital/ product marketing strategy for selected products that keeps engagement high and conversions rolling in

Content Creation and Distribution 

• Oversee the production of top-tier content, from viral video creatives to jaw-dropping websites
• Stay up-to-date with industry trends and best practices in digital/ product marketing, implementing innovative strategies to drive results

Analytics and Performance Optimization

• Keep a keen eye on digital content performance and metrics, optimizing for conversions
• Utilize data insights to identify areas for improvement and make data-driven decisions to optimize conversion rate

Cross-functional Collaboration

• Collaborate with Graphics and Video teams, and other creators to make visually impactful content
• Collaborate with in-house teams to make sure selected product features meet industry quality standards; marketing collaterals align with market trends and customer needs
• Collaborate with Performance Marketing team to track, analyze, and report on sales, advertising metrics and KPIs to measure marketing campaign effectiveness

Work experience:

• 2-3 years of experience in digital/ product content marketing
•  Proven career advancement in digital/ product content marketing or holding an equivalent title in previous role(s)
• Track record of digital/ product content creation
• Experience in e-commerce/ facebook ads/ email marketing or as a retail/ e-commerce shop owner is a plus

Skills:

• Copywriting in English/ graphic design briefing/ video briefing skills
• Critical thinking and problem solving skills
• Research, task management and collaboration skills
• Presentation or training/ mentoring/ coaching skill is a plus

Other qualifications:

• Customer-centric and proactive mindset
• Aptitude for turning data into actionable insights 
• Passion for continuous learning and professional development
•  Ability to self-motivate and perform under pressure
• A keen eye for detail

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Attractive salary, plus a fair and transparent bonus scheme. Total monthly income can go up to $5000/month.
• Full salary during probation period.
• Young, dynamic, transparent and open-minded working culture. All ideas are welcome!
• Relocation package to Hanoi (*conditions apply).
• Guaranteed 13th month salary.
• Year-end bonus as part of our profit sharing program.
• 12 days work-from-home & 12 days of paid annual leave.
• Global health insurance package for yourself and direct family members, plus annual health check-ups.
• A Pantry, a Game Room, a Library & a Crossian Cafe stocked with goodies, always ready to serve.
• Lots of other company benefits including a 5-star annual company trip, budget for frequent team building activities and other monthly / quarterly / annual company events.
• General company Learning and Development (L&D) Program + dedicated L&D budget for leads & managers.
• Other benefits in accordance with Company's Policy and Vietnam Labor Laws.

• Plan and execute performance marketing strategies on multiple digital platform to acquire customers and boost customer lifetime value.
• Plan, set up, and optimize advertising campaigns effectively.
• Dive deep into campaign data to identify key performance indicators (KPIs), track campaign success, and make data-driven decisions for optimization.
• Collaborate closely with our creative, analytics, and product teams to ensure seamless campaign execution and cohesive messaging.
• Keep your finger on the pulse of digital advertising trends, best practices, and changes in the ecosystem, so we can stay ahead of the curve.
• Test and iterate ad creatives, signal segments, and campaign strategies to continuously improve performance and maximize return on investment.
• Provide regular reports to stakeholders, sharing insights, highlighting successes, addressing challenges, and identifying optimization opportunities.

• A bachelor's degree in Marketing, Accounting, Auditing, Finance, Data Analysis, Computer Science, IT, Mathematics, Economics, or a related field.

1. Extra points if you graduated from top universities (local or global) and had a GPA that sparkled.
2. Having Data certificates, specialized certificates is an advantage

• Strong analytical skills and ability to extract valuable insights from data to optimize campaigns and deliver business outcomes.
• Familiarity with performance marketing metrics such as ROAS, CPA, LTV, and conversion rates is a plus.
• Experience in the e-commerce industry or agency marketing is a plus.

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Well-trained program by our marketing experts, from technical skills by our seniors to soft skills by our team leads and managers
• Clear & transparent career development and promotion opportunities, excel to team lead position within 1-2 years
• Attractive salary, bonus, fair and transparent scheme, income up to $5000/month (basic salary up to $600 depending on capacity)
• Opportunities for internal rotation & master all key digital marketing platform from Google, Meta to Tiktok, Pinterest and many more
• Flexible, non-binding working time and space according to office hours
• Full salary during probation
• 12 days work-from-home & 12 days of paid annual leave
• Global health insurance package for yourself
• Guaranteed 13th month salary
• Quarterly bonus & Year-end bonus as part of our profit sharing program
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
• General company T&D Program
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws

• Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
• Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
• Identify and escalate issues to higher-level management when necessary
• Meet or exceed key performance indicators for call resolution rate, customer satisfaction
• Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
• Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience

• Bachelor's Degree or Equivalent
• Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
• Junior Level: 1-3 years of experience in a call center customer service, minimum of 6 months of night shift (annual compensation 360 - 510M VNĐ per year)
• Intermediate Level: 3+ years of direct call center customer service experience, minimum of 12 months continuous on night shift (annual compensation 510M - 660M VNĐ per year)
• Have sought knowledge of customer service practices and principles
• Customer relationship management experience is strongly desired
• Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
• Ability to handle stressful situations and establish rapport with the client
• Ability to present yourself and the company in a professional manner
• Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
• Responsible and mature individuals only

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

Total Compensation Package (360M - 660M VND per year) 

• Monthly Salary Range: 12-22M VND (depending on experience)
• Bonuses: Average 18 months performance and annual bonuses per year
• Full salary during probation
• Global health insurance, Training & Development budget, Team building budget, 5-star company events, 12 days Work-from-home allowance & much more. 
• Other benefits in accordance with the Company's Policy and Vietnam Labor Law.

Please note that we appreciate all applicants' interest; however, we will contact only those candidates selected for interviews.

• Answer and address a high volume of incoming email or chat inquiries related to product issues, sales policies, and order status in a professional and courteous manner
• Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
• Identify and escalate issues to higher-level management when necessary
• Collaborate with the sales and fulfillment teams to inform customers of delayed supplies or issues hindering on-time fulfillment and suggest item substitutions when necessary
• Adhere to performance metrics to meet service level expectations and assigned KPIs
• Participate in constructive quality feedback sessions with managers to enhance performance

• Bachelor Degree or Equivalent
• Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
• Junior Level: 1-3 years of experience in a center customer service email support, minimum of 6 months of night shift (annual compensation 300 - 450M VNĐ per year)
• Intermediate Level: 3+ years of direct relevant experience, minimum of 12 months continuous on night shift (annual compensation 450M - 600M VNĐ per year)
• Have sought knowledge of customer service practices and principles
• Customer relationship management experience is strongly desired
• Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
• Ability to handle the stressful situation and establish rapport with the client
• Ability to present yourself and the company in a professional manner
• Work Hours: shift time, 44 hours per week on average
• Responsible and mature individuals only

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Total Compensation Package (300M - 600M VND per year) 
• Monthly Salary Range: 10-20M VND (depending on experience)
• Bonuses: Average 18 months performance and annual bonuses per year
• Full salary during probation
• Global health insurance, Training & Development budget, Team building budget, 5-star company events, 12 days Work-from-home allowance & much more. 
• Other benefits in accordance with the Company's Policy and Vietnam Labor Law.

Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.