COMPANY INTRODUCTION
Địa điểm
Hà Nội
Customer Support Agent Full- time
Địa điểm
Hà Nội
JOB DESCRIPTION
Job Description
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
We&039;re seeking some Customer Support Agents (Full- time) to assist in providing email customer support and customer queries from around the world.
Expectations
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Provide accurate, valid and complete information by using the right methods/tools;
Keep records of issues/problems for further investigation from functional teams;
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
Work with managers on customer feedback.
Identify and assess customer&039;s needs to achieve satisfaction;
Follow communication procedures, guidelines, and policies;
Meet personal/teams targets;
REQUIREMENTS
Requirements
Familiar with smartphone/ mobile device/mobile applications;
Ability to work independently and in a team;
Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
Flexible, adaptable to new changes;
High sense of responsibility and enthusiasm;
Good computer skills (familiar with MS Office & Google applications);
Attention to detail and desire to learn;
Freshmen are preferable.
Excellent interpersonal skills;
BENEFITS
Benefits
Salary and Benefits
Summer vacation (Paid days off and bonus);
Annual health check, annual flu vaccination;
Paid leave (12 days/year).
Salary range: up to 10,000,000 VND/month;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Attractive bonus and benefits and annual salary review;
Working Environment
Laptop/computer and other equipment is provided.
Free drinks (coffee, tea, etc.)
Free in- house classes: Yoga
Free in- house gym and game room for everyone. We love board games, video games, PS5;
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Training and career development opportunities;
Working time
- Work in a maximum of 40 hours per week (5 shift/week)
- Operating hours: Monday through Sunday.
All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us!
Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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