COMPANY INTRODUCTION
Địa điểm
Hà Nội
Nhân Viên Chăm Sóc Khách Hàng Part- time
Địa điểm
Hà Nội
JOB DESCRIPTION
Description
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
We are seeking some Customer Support Agents (Part- time) to assist in providing email customer support and customer queries from around the world.
Expectations
Identify and assess customer&039;s needs to achieve satisfaction;
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Meet personal/teams targets;
Keep records of issues/problems for further investigation from functional teams;
Provide accurate, valid and complete information by using the right methods/tools;
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
Follow communication procedures, guidelines, and policies;
Work with managers on customer feedback.
REQUIREMENTS
Requirements
Ability to work independently and in a team;
College students and freshmen are preferable;
Good computer skills (familiar with MS Office & Google applications);
Excellent interpersonal skills;
For those who have outstanding performance after 3 months, we may extend the contract for full- time employment.
High sense of responsibility and enthusiasm;
Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
Flexible, adaptable to new changes;
Familiar with smartphone/ mobile device/mobile applications;
Attention to detail and desire to learn;
BENEFITS
Benefits
Attractive benefits (PT: 39,000- 50,000 VND/hour);
200% pay on holidays and 300% on Tet.
In- house classes: Yoga;
Continuous training to fully develop your potential;
Flexible working hours;
Nap room for a quick rest;
An open and honest culture where people are valued, treated fairly, trusted, and empowered;
International, fun, and professional working environment;
Free in- house gym and game room for everyone: We love board games, video games, PS5;
Laptop/computer and other equipment is provided;
Working time
- Operating hours: Monday through Sunday.
Part- time: 4 shift/week
12AM- 6AM
12PM- 6PM
6PM- 12AM
6AM- 12PM
- Required to work 24 hours across the week, including one overnight shift (6 PM- 12 AM). Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi
All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us!
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 8/6/2025
APPLY NOW
