COMPANY INTRODUCTION
ABOUT HAMSA CORPORATION
Hamsa, We are Young – Passionate – Responsible
Hamsa Corporation is Digital Transformation Partner in Vietnam established in 2014. Since then, Hamsa has delivered customized e- commerce solutions to more than 100 clients all over the world, and now expanding to blockchain development services. 94% of our clients is delighted and willing to recommend Hamsa as a development partner.
With a team full of professional, passionate Business & IT experts, we work together to empower all start- ups and established businesses, to give our hands on digital transformation, and to bring technologies to life.
Top core values what our stand for including:
Drive for results
Take duties seriously and carefully
Welcome and lead the changes
Set and maintain high standards of work
Operate with transparency
Care about colleagues, customers and partners T
Respect the differences
Pursue learning and growth
We can&039;t do that without a strong and united team of unique culture. A happy team makes great products and services. Great products and services make clients satisfied. That&039;s a simple philosophy we believe and live with, since Day One.
As Hamsa always value the human factor, we provide the best welfare for you. Also, you will work in agile and friendly environment with good pay, good benefit, clear career path.
To know more about us, kindly access to our website: https://hamsa.life.
Interesting jobs and a clear career path
At Hamsa, based on one- on- one coaching, you can enhance your skills and become a better version of yourself. About your career path, you are free to discover your strengths and interests by working on different kinds of tasks. In addition, the company also provides professional training courses including English, Neo Manager courses to enhance employee&039;s expertise.
Young, creative and professional working environment
You will get the chance to work in an environment that inspires new ideas, promotes transparency and cooperation with the latest technologies. Your teammates are young, passionate and professional so that they will become not only your colleagues but also your second family.
Come to our office at Floor 9, CIC Tower, Cau Giay, from Mon to Fri.
Nhân Viên Chăm Sóc Khách Hàng Full- time
Kinh nghiệm
Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
• Handle tickets to support customers via live chat and calls.
• Clarify customer complaints and provide the best solutions to resolve their issues.
• Improve the current support workflow and propose new workflows to retain customers, earn 5- star reviews, and reduce the churn rate.
• Optimize current posts and create new help desk articles to help customers easily find guidelines for using the app.
• Collect and report the problems that customers often encounter to give suggestions to improve the product.
• Execute other tasks and projects assigned by the Management Team.
REQUIREMENTS
• At least 6- months experience in supporting digital/SaaS products
• Proficient English skills (IELTS > 6.0)
• Effective and positive communication with customers, team members, and managers
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Good problem- solving, logical thinking, and decision- making skills
• Basic knowledge of HTML, CSS, and JS is a plus
BENEFITS
• Income commensurate with experience and ability
• Quarterly and annual bonuses based on common goals
• Review development roadmap every 6 months
• Opportunity to work in the e- commerce industry, especially Shopify, the number 1 e- commerce platform
• Become a member of an enthusiastic and passionate team
• Participate in on- job training at least 2 weeks before starting work, ensuring you clearly understand and can perform the job
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing
• Special attention and direction for each member&039;s development
• Lunch support at the company with a full nutritional menu
• Choose flexible working hours, only 7.5 hours/day guaranteed
• Remote based on personal needs 1 day/month
• Ensure that the regimes comply with State regulations
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 30/4/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
2 applicants
