COMPANY INTRODUCTION
Insights was founded with the mission to create exceptional experiences through the inventive and skillful application of design, technology and creativity. This is what we are best at and also what we strive for bringing to our customers through our reliable and comprehensive service.
We provide creative, unique branding strategy, web design & development and YouTube content production for a wide range of projects.
Xem thêm về chúng tôi tại đây: https://insights.is/
Technical Support Engineer (Open for Fresher)
Kinh nghiệm
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JOB DESCRIPTION
Participate in customer support for technical issues and in- house customer success team.
Support customers via live chat, email
Troubleshooting technical issues
Following up with clients to ensure the problem is resolved
Providing timely and accurate customer feedback
Consult and guide customers in the process of using the product, as well as provide necessary documents.
REQUIREMENTS
Workable English reading & writing skills.
Attention to detail and good problem- solving skills
Knowledge of Basic web development languages: HTML/CSS/JS
Careful, patient, and empathize with the difficulties that customers face.
Great communication and collaboration skills, comfortable with working cross- functionally with other teams.
Self management, multitasking skills & ability to work under pressure.
Passion for self- growth and willingness to pursue radical self- development.
Nice to have
Young, energetic, hunger for knowledge, and always ready for new challenges
Empathy, Patience, Hardworking
Experience with Shopify themes, Liquid HTML and Shopify’s features
Experience with customer support
BENEFITS
Build yourself up in any area you feel you need improvement. We invest heavily in our team and cultivate a vibrant learning culture.
Be yourself. We cherish diverse personalities by having no dress code and operating an open and dynamic working environment
Working hour: 7,5 hours per day
Join into a dynamic, creative, & challenging working environment and Work with international partners & tackle global challenges
Working day: 5 days a week from Monday to Friday
13th- month salary and salary review every year
Yearly company trip, monthly team- building activities with parties on special days such as Women’s Day, YEP and Christmas
A salary package of 8- 15 Million VND/ month with fundamental benefits according to Vietnamese Labor Law
Retain ownership over your role and experiment with new processes to further enhance your day- to- day duties. We are always open for initiatives and creative solutions.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/11/2023
APPLY NOW
