COMPANY INTRODUCTION
Địa điểm
Hà Nội
Secomus, a thriving company specializing in e- commerce, has been developing products on the Shopify platform to delight hundreds of thousands of customers from the USA, Canada, and Europe. Our rapid growth and success make us an exciting workplace, and we always welcome potential candidates with attractive compensation and benefits.
Customer Support Full- time
Địa điểm
Hà Nội
JOB DESCRIPTION
Build long- term relationships with key customers to ensure satisfaction, loyalty, and retention.
Track app usage/behavior to identify high- potential customers (VIP candidates).
Be the voice of the customer internally by sharing insights and feedback with product and support teams to improve the overall experience.
Work 5.5 days per week: onsite Monday to Friday + remote Saturday mornings. The office is located in Cau Giay, Hanoi.
Further details will be discussed during the interview process.
Collaborate with team members to analyze and develop suitable solutions for customer issues.
Support analyzing and developing suitable solutions for customer issues.
Request positive reviews on the Shopify App Store after customers are satisfied.
Understand customer needs and goals to guide them in using relevant features.
Support customers in English via live chat, email tickets, and meeting calls. Work with the technical team (developers) and other departments as needed.
Guide customers to value by proactively helping them adopt features, solve problems, and achieve their business goals.
REQUIREMENTS
Experience in B2B sales or account management is a plus.
Preferred: Experience in CS at a SaaS company, e- commerce, or technology startup.
Experience in customer support or regular customer interaction.
Responsible, eager to learn, and strong teamwork spirit.
Good English proficiency in all four skills: Reading, Listening, Speaking, and Writing (IELTS 6.5 or equivalent).
Logical thinking, analytical thinking and understanding of user behavior.
The ability to use other language(s) is a plus.
Knowledge and interest in Technology, E- commerce, and Affiliate Marketing.
At least 2 years of experience in Customer Support, Customer Success, or related roles, preferably in the B2B SaaS industry.
Analytical thinking and understanding of user behavior.
BENEFITS
Salary review every 6 months.
Bonus for convincing customers to higher subscription plans.
Holiday bonuses throughout the year.
Bonus for each 5- star review received from customers.
Work environment with a young, dynamic, and cheerful team.
Base salary: 10- 15 million VND/month (based on experience, negotiable during the interview).
Annual performance- based bonus.
Priority for transferring to other departments such as Tester, BA, Partnership, Sales, Marketing, etc.
Bonus for achieving outstanding accomplishments.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 12/10/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
