COMPANY INTRODUCTION
Địa điểm
Hà Nội
Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top- tier training, mentorship, and career development—ensuring you stay ahead in an ever- evolving world.
You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.
At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI- First Expert Technology Services thatdrive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.
Why You’ll Enjoy It Here:
Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
Work on Cutting- Edge Tech – AI, cybersecurity, and next- gen digital solutions.
Be Part of Something Big – A growing company where your contributions matter.
Make an Immediate Impact – Support groundbreaking technologies with real- world results.
We Care – Integrity, empathy, and purpose guide every decision.
We’re looking for innovators, problem- solvers, and experts ready to drive change and grow with us.
Technical Support Engineer
Địa điểm
Hà Nội
JOB DESCRIPTION
Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Escalate complex or atypical cases to higher- level technical support as needed.
Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
REQUIREMENTS
You’re a fast learner interested in understanding our products.
You’re proficient in both written and oral English.
You’re customer- obsessed, take the initiative and exceed expectations.
You’re familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows. (Điểm cộng)
You’re creative, adaptable and have strong problem- solving skills.
BENEFITS
Lương thưởng cạnh tranh.
Được đóng BHXH full lương
Khu vực làm việc sang xịn mịn
Đồng nghiệp siêu hòa đồng thân thiện cùng nhiều đãi ngộ hấp dẫn khác.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 20/1/2026
APPLY NOW
